Najwa Tawil, Property Administrator

Najwa Tawil

Property Administrator

Solidere

Location
Lebanon - Beirut
Education
Bachelor's degree, Business Administration
Experience
17 years, 6 months

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Work Experience

Total years of experience :17 years, 6 months

Property Administrator at Solidere
  • Lebanon - Beirut
  • My current job since December 2015

• Write work orders for maintenance department based on information from tenants, technicians or based on information gathered from site visits.
• Draft memos and/or make phone calls to tenants related to lease issues and preventative maintenance scheduling. These calls may include inquiries related to rent collection.
• Edit and produce lease documents as necessary.
• Issue keys to technicians/vendors, log said keys out/in, and ensure return said keys.
• Advertise and web site update related to available units, and the reporting of all such related costs to the PM(s).
• Performance of credit and reference checks for all new applicants and presentation of this data to PM(s) for approval.
• Prepare the leases for new tenants including submitting to the PM to be fully executed.
• Assist in the performance of all necessary functions to facilitate Tenant “Move in” and “Move out” procedures including:
 Letters of tenants regarding lease obligations
 Lease expiration date notification
 Renewal/move out obligation letters
 Security deposit return letters
• Maintain logs and lists as necessary
• Maintain preventative maintenance calendars.
• Responsible of the filing electronic and paper.
• Visit managed properties to perform or assist in the performance of management duties.
• Assist in all functions of the property management department.

Sales Consultant at Metlife - Alico
  • Lebanon
  • February 2015 to December 2015

Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including life, medical and retirement insurance.
•Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person and to discuss any existing coverage.
•Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
•Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
•Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
•Customized insurance programs to suit individual customers, often covering a variety of risks.
•Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
•Calculated premiums and established payment method.
•Performed administrative tasks, such as maintaining records and handling policy renewals.
•Selected company that offers type of coverage requested by client to underwrite policy.
•Conferred with clients to obtain and provide information when claims are made on a policy.
•Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Assistant General Manager at Nimbuzz
  • United States
  • January 2014 to January 2015

Handled and coordinated with retail distributors.
•Developed new market and increased market penetration.
•Increased revenue.
•Liaised with other departments.
•Innovated new and followed business development process.
•Updated managers by consolidating, analyzing, and forwarding daily action summaries.
•Resolved promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
•Provided product, promotion, and pricing information by clarifying customer request, selecting appropriate information; forwarding information; answering questions.
•Provided sales vs. projection results by preparing and forwarding sales tracking reports.
•Maintained customer database by inputting customer profile and updates.
•Prepared sales presentations by compiling data; developing presentation formats and materials.
•Traced sales expenses by tracking, consolidating, analysing, and summarizing expenses, forwarding for reimbursement.
•Accomplished department and organization mission by completing related results as needed.

Senior Sales Executive/Account Manager at Splendor Telecom/Nymgo Clemanceau, Lebanon
  • July 2012 to January 2014

Worked with the Sales Director on new business development.
•Responded efficiently and with appropriate information to inquiries about the product and the services.
•Contacted potential clients to understand and quantify their requirements.
•Presented the product in a structured and professional way.
•Negotiated the terms of the agreements with costumers.
•Developed a good knowledge of the market, demand, competition and prices.
•Maintained up to date database about all costumers’ interactions and building regular commercial report.
•Maintained and developed relationship with existing customers.
•Participated at trade exhibitions and events.
•Liaised with other departments such as Marketing and Customer Support.

Education

Bachelor's degree, Business Administration
  • at Haigazian University
  • February 2013

courses: Baccalaureate Certificate

High school or equivalent, Business Administration
  • at Ras Beirut International School
  • June 2005

Specialties & Skills

Customer Support
Property Management
Task Management
Key Account Management
Customer Satisfaction
CUSTOMER RELATIONS
CUSTOMER SUPPORT
DATABASE ADMINISTRATION
EDITING
EXHIBITIONS
FILE MANAGEMENT
LETTERS
MACROMEDIA DIRECTOR
MARKETING
Property Administration
Microsoft Office
Outlook
Microsoft PowerPoint
Problem Solving
Negotiation
Office Administration

Languages

Arabic
Expert
English
Expert
French
Beginner

Hobbies

  • Hiking