naouel mastoura, HR ASSISTANT

naouel mastoura

HR ASSISTANT

Clerprem

Location
Tunisia - Bizerte
Education
Bachelor's degree, applied language and multimedia
Experience
7 years, 11 months

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Work Experience

Total years of experience :7 years, 11 months

HR ASSISTANT at Clerprem
  • Tunisia - Bizerte
  • June 2010 to December 2012

HR ASSISTANT at Clerprem
June 2010 - Present
Responsible for recording all employee information such as personal data, attendance, benefits, compensation, tax data and, holidays. Always displaying the utmost discretion when dealing with any sensitive or personal issues.

Duties: * Answering phone calls, dealing with enquiries and provide general information to job applicants regarding HR procedures.
* Preparing and issuing employment contracts to new employees.
* Making sure that all employee records are accurate and well maintained.
* Organising induction ceremonies and training for new staff.
* Compiling the following data about employees: payroll - such as hours worked, taxes, pension contributions and also timesheets.
* Setting up and maintaining a employee's personnel files.
* Updating both manual and electronic personnel records when a employees personal details change.
* Involved in the performance review of staff.
* Authorising and issuing pay-slips.
* Finalising paperwork for when a member of staff leaves employment

Operation Manager at Plascopart
  • Tunisia - Tunis
  • February 2008 to May 2010

Operation Manager at Plascopart
Feb. 2008 - until May 2010
• Acted as a leader within the firm during the process of product planning and marketing.
• Played vital role in planning product strategy and road map.
• Presented market and product required documents along with the features and reasoning.
• Worked and coordinated with third parties to develop business relations and partnerships.
• Handling flights and hotel bookings..
• Positioned the product in the market according to the demand.
• Demonstrated the product to the customers.
• Prepared monthly revenue forecast, keeping track of the output.

Customer Service agent at Avis
  • United Arab Emirates
  • February 2006 to January 2008

Avis - Customer Service agent
Feb.2006 until Jan 2008
• Respond to inquiries from clients about the availability and cost of vehicles
Take reservations.
Explain the conditions of rental or lease.
Complete customer paperwork.
Take the vehicle to the customer identify the existing irregularities and scratches and show all the special features.
Checking mileage and damage inspection when vehicles are returned.
Take payments.
Provide support services and sales.

Education

Bachelor's degree, applied language and multimedia
  • at FACULTY
  • June 2006

Bac+3 Multilingual: English, Arabic, French, Italian fluent

Specialties & Skills

Adobe Photoshop
Microsoft Excel
Windows 7
Outlook
ANSWERING
BENEFITS
COMPENSATION
CONTRACTS
EMPLOYEE RECORDS
INDUCTION
PAYROLL
PERSONNEL RECORDS

Languages

Arabic
Expert
English
Expert
French
Expert
Italian
Expert

Training and Certifications

creation of the CD interactive advertising (Training)
Training Institute:
TEEK WEEN
Date Attended:
January 2006