Business Development & Operations Manager
Timur West Haulier Group- Famous Tobac Sdn Bhd
Total years of experience :23 years, 3 months
Industry - Retail FMCG Imports/ Exports, Supply Chain & Logistics
Job Focus : Business Development in the Beverage Sector in Malaysia focusing on achieving sales targets, brand building, promotional plans, daily hands-on operations, maximizing business opportunities, reports analysis, customer relationship, manpower development, project management.
Achievements
• Sourced and Secure main distribution rights for Malaysia, Singapore and Thailand for a new range of Beverage Product from Australia.
• Successfully launched a new range of beverage products in Malaysia securing 50 outlets which carry the brand name. Increasing the company’s profitability by 30%.
• Implemented social media channel to gain brand loyalty.
• ( www.facebook.com/heavenshellvodkaasia.com)
• Revamp entire organization structure to fulfill current market environment.
• Assisting in securing major client (Martin Brower Malaysia - MC Donald’s Malaysia) for the Supply Chain division.
Responsibility
• Overseeing daily business operations.
• Visual Merchandising Planning.
• Ensuring standard of operations are in line with company policies and procedures.
• Projecting future company growth in line with business sales and forecast, implementing business improvement methods.
• Preparing, Presenting to directors on monthly basis on business operations, sales reports, operational sales.
• Constructing staff achievement bonuses to boost staff morale and performance.
• Handling Customer disputes and feedbacks.
• Increasing brand loyalty.
• Implementing and maintaining social media channels to gain brand loyalty. (www.facebook.com/heavenshellvodkaasia)
• Sourcing new products for imports and exports.
• Staff management / training.
• Maintaining relationship and communications between Principal Manufacturer and Famous Tobac for a new brand of beverages.
• Ensuring all Import protocols and regulations are maintained.
• Handling supply chain to guarantee timely and efficient delivery to over 50 outlets.
• Structuring Marketing Plans, Launch Events, Promotion Strategies for the products handled by Famous Tobac.
• Increase sales growth by forecasting market behaviors.
• Managing multi distribution outlets.
Industry - Food & Beverage Industry
Achievements
- In the first month of employment, secured / procured 3 new products to be sold at the chain of F&B outlets which became a major sale category for the brand name.
Responsibility
- Taking in-charge of their 12 outlets and central kitchen's merchandise purchasing & procurement
- Identifying new merchandise products for the chain of outlets
- Constructing new report methods to maintain their stock level and sales.
- Source new business lines to widen the organizations offerings.
- Maintain 12 outlets stock turn around.
- Directly reporting to the directors with stock flow analysis and sales forecast.
- Identifying their re-order levels and stock levels through sales forecast analysis.
Industry - Building Maintenance Units and Facade Management
Achievements
- After 3 months of learning the core business, manage to improve their sales to maximum potential.
- Introduce many new potential businesses in line with their core industry, and promoted the organization into total facade management.
Responsibility
- Taking in-charge of entire sales team to boost the organization sales with implementing new strategies to tap back into the market
- Re-structuring the organization methodologies to improve work flow to be more
effective.
- Source new business lines to widen the organizations offerings.
- Handle the entire operations team to plan their daily movements.
- Manage technician's issues and boost morale within the organizations workforce.
Industry - High End Gourmet Retail Outlet ( Modern Trade ) / Food & Beverage
Distribution
Achievements:
- Initiating the organization and taking the organizations Brand Name (GOURMET
HOUSE) to a known brand name in the region.
- Implementing new strategies to penetrate the market share and maximizing the
sales expectations of the Shareholders.
- Introducing a new segment for the organization by taking in Gourmet Products and
venturing into new market groups.
Responsibility
- In-charge of product sourcing, market demands, brand management, etc
- Research, planning and execution of a new brand name of retail outlet.
- Negotiating and concluding contracts with various suppliers.
- Preparing market and brand analysis for shareholders.
- Implementing strategic operation management to ensure maximum returns for the
brand name.
- In-charge of all marketing and sales strategies.
Industry - Modern Trade Retail ( Supermarket)
- Introducing the new retail SAP systems without any major setbacks.
- Bringing the Supermarket Sales up by 20% within 1 year.
- Introduce many staff motivation tools to boost employee performance.
Responsibilities:
- Re-structuring the operations of the supermarket.
- Sourcing new products to meet market requirements
- Expanding the franchise to procure and operate in total 3 outlets
- Designing and implementing a new software to manage entire operations on real- time basis
- Constructing reports for shareholders on organization performance.
- In-charge of all marketing and sales strategies
Industry - Media Industry
- Launching the project before the targeted date.
- Below 18 months built the brand name with all strategies and plans executed.
- Taking the brand to an international market.
Responsibilities:
- Overseeing all activities within the organization.
- Planning the market entrance strategies with a team.
- Involved in the legal aspects of the organization start-up including patenting rights,
government licenses and contracts.
- In-charge of the product launch, website launch, media interactions, software
development and many more.
- In-charge of all marketing and sales strategies.
- Supporting the sales and support teams to secure business and ensure smooth
transition from solutions development to implementation
Jeram Permata Holdings Sdn. Bhd. - Assistant Project Manager. ( 2001- 2005)
Industry - Property Development
- Implemented different strategies for the Sales and Marketing Division which
managed to achieve sales targets.
Responsibilities:
- Review and analysis of projects, preparation of development documents, preparing
tender documents for contractor's bidding, material purchasing and maintaining
contractor's material quality, project budget and legal implications between the purchasers and developer.
- Work closely with the Project Head and other division head in the Total Project
Management.
- In-charge of Marketing & Promotion strategies during the pre-sales of the project.
Achievements:
Secured multiple Software and hardware implementation contracts with Private Companies and Government organization.
Responsibilities:
- Work within a team to come up with I.T. solution based on different organization requirements.
- Procure contracts with Government and Private Clients, manage all interaction between clients.
- Market and present the systems to clients on the products of the organization.
- Correspond with the clients on the requirements and ensure the client’s needs are met.
- Maintain relationship with prospective clients.
- In-charge of all marketing and sales strategies.
- Maintain and enhance the business development model of the organization.
2003 - 2006 Level: BA Certificate in Business Management Institute: University of Northumbria Program KDU Malaysia Located: Kuala Lumpur, Malaysia
1999 - 2000 Level: Diploma in Business Information Technology Institute: Asian Pacific Institute of Technology Located: Kuala Lumpur, Malaysia