Nataliia Ivashchenko, Follow Up Clerk

Nataliia Ivashchenko

Follow Up Clerk

CATG International

Location
United Arab Emirates - Dubai
Education
Master's degree, Teaching of English and Foreign Literature
Experience
17 years, 6 months

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Work Experience

Total years of experience :17 years, 6 months

Follow Up Clerk at CATG International
  • United Arab Emirates - Dubai
  • My current job since January 2016

Follow up on customers orders, communicate with them via email/phone, answer all relative questions and track the progress of their order.

Senior Flight Stewardess at Emirates Airline
  • United Arab Emirates - Dubai
  • October 2006 to December 2015

Cabin Manager ( 4-17 people ), service supervision, on job training, problem solving, setting goals/targets for the team to achieve, providing feedback to the team, writing reports, communicating with customers, providing excellent customer service.

Education

Master's degree, Teaching of English and Foreign Literature
  • at Nizhyn State University
  • June 2006

Specialties & Skills

Leadership
Multicultural Team Management
Customer Service
Communication Skills
Problem Solving
MS Word

Languages

English
Expert
Russian
Expert
Ukrainian
Expert
German
Beginner

Memberships

Emirates Airline
  • Member of Business Promotion Team
  • May 2011

Training and Certifications

First Aid training (Training)
Training Institute:
Emirates Aviation College
Date Attended:
October 2006