Nauman Shakeel

• Coordinate with relevant departments / Partners for execution/onboarding of projects/queries/deployments
• Reconcile the Visa Settlement report (Local and international Transactions)
• Create the Journal Voucher of Visa Settlement.
• Working on Credit refund and Debit refund.
• Involve & support in preparation for department audits/inspections.
• Prepare & generate reports on periodic basis for business growth/achievement & to furnish to concerned quarters
upon request.
• Reconcile the Refund and adjusted transactions of VISA card.
• Working on Account Limit Exceed cases.

• SBP Reporting (ITRS, T.T Charges Claim, USD Mobilized, Digital Wallets, Inward PRI, IBAN without IBAN
and Special Reports) required by Regulators.
• Coordinate with relevant departments / Partners for execution/onboarding of projects/queries/deployments.
• Follow-up with the branches in achieving the allocated targets.
• Prepare & generate reports on periodic basis for business growth/achievement & to furnish to concerned quarters
upon request.
• Produce Ad Hoc reports and documents for senior team members.
• Assist in processing of adverse events reports originating different sources.
• Involve & support in preparation for department audits/inspections.
• Updating and monitoring Remittance Processing System.• Responsible for the fast and accurate troubleshooting of reported issues raised by branches and internal stake
holders.
• Providing technical support via Calls/ Emails for a wide range of Remittance & Core related applications.
• Prepare daily, weekly and monthly reports/dashboard and shared with the branches, Areas, Region and senior
management.
•
Coordinate with Home remittance partners for the replenishment of funds and reconciliation of paid transactions.

Operational Support to IR Partner, Branch & Franchise.
• Coordination with I.T Operations for implementation and execution in Remittance Processing System.
• Updating and monitoring Remittance Processing System user accounts.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via Calls/ Emails for a wide range of core applications.
• ITRS reporting for SBP Regulators through DAP portal.
• USD mobilization summary report for SBP Regulators.
• Digital accounts for IR / transactions/ throughput and Air Time Disbursement report for SBP Regulators.
• Monthly data verification for SBP Regulators rebate claims report.
• Coordination with internal audit for data preparation and validation.
• Location Wise reporting for SBP Regulators. Inward PRI - RTGS report for SBP Regulators.
• IBAN and Without IBAN report for SBP Regulators. Special reporting as per SBP Regulators.
• Reconciliation of settlement account. Transaction Monitoring through I.R System.
• Prefunding Monitoring.
• Reconciliation.
• Resolve the issues of stuck transaction
• Internal bank Reporting
• IR Rebate claim processing for SBP monthly for IR tie - ups.

• Managing team of 10 members
• To prepare daily, weekly and monthly performance reports for review and to complete necessary administrative
tasks.
• Focus on generating maximum leads and AUM thereof
• To monitor and maintain the departmental key Performance indicators as outlined by management

• Answering the queries of customer like (account balance, transaction etc).
• Get information about the transactions carried out on your account.
• Request your bank statement, either through fax or email (as supplied in your subscription form).
• Get details of your transactions from the last 6 months on each of the accounts listed on your subscription form.
• Change and/or modify customer contact details.
• Transfer funds between your own accounts (as listed in the subscription form) or from your account to a third
party account (as listed in the Third Party Authorization Form).
• Transfer funds from your own account to an account in another bank under the 1-Link network (Inter Bank
Funds Transfer).
• Generate your own choice of ATM Pin without filling a request at your branch.
• Answering about our product offerings.
• Lodge a complaint in case of any inconvenience.

* Responsible for the major client coordination and business development for the company,

And the client is Telenor (Pvt. LTD)

* Maintaining the quality control SOPs (Standard operating procedure) with the clients as per the SLA (Service Level Agreement).

* Weekly submitted the sales and development reports to the direct manager.

* With different clients I have worked on the below project executing the said tasks:

TELENOR (Pvt. LTD):

(I) B2B (Business to Business Calling) to the corporate customers.

(II) B2C (Business to Consumer Calling) to the consumers.

(III) Financial Services Easy Paisa which were sold by the client to the end user through us included such product known as “Mobile account, Mobile Loan, Mobile handsets” the product was sold to the retail sector mainly by us.

* Was selected as the Acting Team Lead Operations with-in a remarkable time period of 1.5 year being the best candidate eligible for the criteria of responsibility for the Job Tasks.