IT Helpdesk agent
Paris Gallery LLC
Total years of experience :15 years, 4 months
Follow standard ISO procedures
Follow standard helpdesk procedures
User account, mailbox creation/cancellation for users
Respond to request for technical assistance in person, via phone, electronically
Diagnose and resolve technical, hardware and software issues
Solve and troubleshoot windows OS and outlook issues
Research questions available information resources
Advise user on appropriate action
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates
Using remote desktop and goverlan for showroom support
Planning, designing, implementing and co coordinating structured cabling
Provide IT services to external companies
Structured cabling
Server, desktop and laptop configuration and implementation
Installing and configuring 2003 exchange servers
Configuration of Linksys, D-link, U.S. Robotics, 3Com routers and access points
Configuration of ADSL, Broadband, Wi max connections
Domain, workgroup creation
Installing, Configuring Windows xp, Vista, 7
System assembling/Upgrading/Maintenance
Repairing and troubleshooting of Laptop and Desktop
Cabling, Implementing and maintaining LAN
Configuring and installing network/shared printers and prints servers
Data recovery with recovery soft wares
Backup and Restore
Help desk/Technical support