Manager MiTSoft Rawalpindi
MitSoft
Total des années d'expérience :10 years, 5 Mois
Manager MiTSoft Rawalpindi (2011-2012)
Responsible for managing and supervising an outbound call center of about 100 seats in Rawalpindi
Maintainence and IT support of about 100 computers and servers
Installing and managing the VPN connection for the company
Managing and supporting the VoIP services to the company
Supervision of call center agents.
Worked as a call center agent.
Trainee Manager Pizza Hut Pakistan (2012-2013)
1 Responsible for managing the overall operations of the restaurant
2 Managing staff at the D/I, Make table, Pasta table, Dough station & Cash
counter.
3 Managing iventory of cold store and dry store.
4 Managing closing and opening tasks
5 Doing manager walks and temperature control
6 Maging banking, petty cash, inventory & Daily sales reports.
CCNA & MCSE CORVIT - Rawalpindi (Feb 2010- May 2010)
Localization Co-ordinator ULTIMUS (2007-2009)
Responsible for localizing company's software into Spanish, German and Japanese.
Co-ordinated with regional offices and translators to facilitate localization related tasks
Wrote different localization related scripts (VB) to automate the localization related tasks
Translated most of the company's software into Japanese by myself.
Co-ordinated with devolpers for localization related coding and testing
Localization smoke testing.
Network Trainee National Database & Registration Authority Pakistan (2003-2006)
Worked on a Large network of machines in a complete Windows Based Environment
Worked as senior trainee for network administration
Level -1 support for over 5000 remote users (over the phone/ personal visit)
User account management (adding & deleting users, changing passwords etc)
Mailbox management
Domain joining / SOP compliance (antivirus/ virus definitions/ system patches / internet clients / firewall client)
Remote access support (dialup/server access)
Taking incremental and full back ups on tapes and well as disk. Backup software is veritas
Servers are DNS, mail, DC, antivirus, ultimus, proxy, isa server, file server.
Network administration for Unix based environment
o Worked in Keio university (client of SRA) and gave customer support for 700 users and more than 500 machines
o Technical trouble-shooting on phone and on-site.
o Worked on operating systems such as FreeBSD, Solaris 2.5, SunOS 5.6,
RedHat 6.0, AIX, windows 2000
1 Know all the basic unix and networking commands
2 Thorough knowledge of Unix file system
3 Full command and knowledge of editors in Unix such as vi and emacs
o Adding and removing all kind of machines (PC, workstations, Macintosh, printers etc) to the network
o User Management (adding and deleting users, changing passwords etc)
o Network maintenance included management of switches, cables and other connecting devices.
o Complete setup and installation of following servers
Network File Server (space allocation etc)
Network Information Service Server (freezing and restoring user accounts)
Internet Server (for internet use)
MAIL Server (mail box management, space allocation)
o Administration, trouble-shooting and customer support of the above mentioned servers
o Managing and administrating DHCP, FTP and print servers.
o Taking full and incremental back up on tapes. Taking backups automatically and manually.
o Wrote shell scripts on Unix Platform
o Dial up access support
Institute Year Grade Graduation (Computer Networks) Nippon Electronics College, Japan 1998-2000 A
Japanese Language Course Bunka Institute of Language, Japan 1997 A
Higher Secondary School Certificate Crescent College Lahore, Pakistan 1994-1996 864/1100
Secondary School Certificate Ibne Sina College, Pakistan 1992-1994 706/850