navnish singh

 Designing and implementing EPOS Management System - LS retail for all business partners/ concessionaires at Delhi IGI Airport
 Deployment of innovative IT solutions to support business and revenue generation.
 Delivering projects on time from conception and development to detailed planning, execution & final delivery ensuring customer satisfaction.
 Coordinating with various concessioners for resolving day to day IT issues and implementing IT solutions.
 Implementing process driven approach for all day to day operations and tracking of all operational activities through documented guidelines. Implementing solutions to decrease TAT for various calls following PDCA approach
 Performing Call Analysis of all IT related call of various concessionaires/ retailers at Terminal 3, IGI Airport and resolving all issues by implementing solutions.

 Designed & implemented Wintel solution which includes AD, DC, DHCP, NAP, Virtualization Infra (VMware & Hyper V), Cloud Computing & Virtual Desktop (VDI).
 Design, implementation and continuous management of Citrix Presentation server. This infrastructure is used to host all business related application & access on intranet using Citrix ICA client. This has enhanced the application performance & effectively uses the bandwidth on intranet network.
 Functioned as Solution Architect for Unified Communications like IBM Sametime 8.5, Microsoft OCS, etc.
 Implemented process driven approach for all day to day operations and tracking of all operational activities through documented guidelines.
 Actively involved in implementation of MNYL EISP policies and selecting countermeasures / controls based on framework ISO 27001.
 Built & managed DC Infrastructure using industry standard (Data Centre design) - TIA 942.
 Ensured all Information security controls deployment and monitored on regular intervals.
 Implemented ITIL based process, procedure & guideline documents for reporting domain and ensuring adherence of process & removing the people based dependency using the same.
 Reviewed each IT vendor based on the performance on committed SLA. Publishing evaluation reports/dashboard to top Management.
 Conducted Internal and external audits & maintained regulatory/ compliance requirements. Internal security audit, gap findings and reported to senior management about audit findings recommendations, closure of all open audit points using PDCA cycle.
 Ensured all cabling and passive network infrastructure setup using EIA/TIA standard & certifying the same after regular audits.
 Provided consultancy on effective use of webcast and Video Conference infrastructure on business requirements for communication and conferencing.

 Spearheaded installation of DSL routers & modems.
 Worked on various Wi-Fi routers such as Linksys, D-Link, Zyxel and Netgear as well as various ADSL modems make Linksys, Loop telecom, Beetel 220 Bx, D Link and Attire.
 Resolved queries of customers same within a framed SLA.
 Installed DSL connection in point-to-point & point to multipoint mode