Nawel Boucheda, Senior Business Coordinator

Nawel Boucheda

Senior Business Coordinator

Ahli Bank QSC

Location
Qatar - Doha
Education
Higher diploma, Lawyer
Experience
14 years, 8 months

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Work Experience

Total years of experience :14 years, 8 months

Senior Business Coordinator at Ahli Bank QSC
  • Qatar - Doha
  • My current job since September 2018

Promoted to Senior Business Coordinator.

PROFESSIONAL ACHIEVEMENT
● Successfully providing constant and reliable administrative support to 30 office team members.
● Ensuring clear communication from the DCEO office to the different teams, and corporate customers.
● Effectively assisted the ACEO for almost a year.
ROLES AND RESPONSIBILITIES
Assisting the Deputy CEO with daily administrative duties and completing a broad variety of administrative tasks that includes but not limited:
● Managing an active calendar of appointments.
● Drafting, reviewing and translating official correspondence, contracts, memos and presentations.
● Acting as the first point of contact between the top management and a high level of corporate clients.
● Maintaining client’s database.
● Managing in/ out emails and responding to phone queries in a timely & professional manner and routing appropriately.
● Providing advice and guidance to staff with respect to administrative procedures, processes, and practices.
● Following up and assisting the teams on various reports as requested by the DCEO to ensure submissions within deadlines.
● Tracking the in/ out credit facilities and providing general support to the credit teams.
● Liaising and coordinating with other departments and branches.
● Developing and carrying out an efficient documentation and filing system.
● Receiving, distributing and tracking all mails/ packages and managing outgoing mails.
● Managing general office, including maintaining office equipment, office supply, managing pantry, and conference room, supervising the messengers.
● Undertaking any other duties within the scope of the job when needed.

Supervisor Risk Project& Executive Assistant to the CRO at Ahli Bank QSC
  • Qatar - Doha
  • April 2015 to September 2018

● Highly appreciated for the successful Coordination in various project activities and information in multiple teams of the Risk Management department.
● Successfully developed, and managed the department restructuring of 30 employees.
● Ensured a well on-boarding process of new joiners.
ROLES AND RESPONSIBILITIES
● Well-Coordinated with various teams within the Risk Management department to establish, support and maintain organizational effectiveness.
● Peer reviewed and developed the departmental policies and procedures for each unit.
● Managed the administrative elements related to the CRO office
● Supervised the business operations daily activities.
● Ensured an effective flow of information by working closely with all teams.
● Operated as an effective team member by supporting colleagues and contributing in the delivery and achievement of team projects, reports and overall business objectives.
● Liaised with internal departments to establish good communication to effectively reconcile and support services on behalf of the department.
● Worked closely with the Operational Risk Manager by organizing & attending the ORC (Operational Risk Committee meetings).
● Finalized the ORC material, which included:
✔ Preparing the ORC agenda and following up on open risk issues within the bank and its branches.
✔ Collecting monthly KRIs (key risk indicators) from all departments and updating the KRIs dashboard.
✔ Drafting risk assessments for incident reports.
✔ Recording, compiling and emailing ORC minutes of meetings all timely and with accuracy.
● Updated the Bank BIA (Business Impact Analysis) within deadlines.
● Ensured following up with the annual BCP & DRP.
● Ensured compliance to all relevant safety, quality and environmental management policies, procedures and controls across the department.
● Translated Qatar Central Bank circulars, presentations and reports for the CRO and Board of Directors.
● Well-maintained office supply inventories and work files, records and archived as necessary.
● Undertook any other duties of a similar nature that the senior management reasonably requested.

Marketing & Communication Officer (Education &Sustainable Development Department) at TotalEnergies
  • Qatar - Doha
  • August 2010 to July 2011

PROFESSIONAL ACHIEVEMENT
● Undertook successful implementation of CSR actions.
● Organized efficient communication around these actions, to make target populations aware of what the company does.
● Increased the competitive position of the company in terms of external communications.
● Education Projects implementation: Assisted in the implementation of HEC Paris in Qatar.
● Education benchmark & market survey: Established and maintained a permanent benchmark on high education initiatives in the region, and a benchmark of education initiatives coming from the industry in Qatar. Identified and followed-up important educational initiatives and actions from universities in Qatar.
● Undertook a permanent competitive analysis of CSR initiatives in Qatar and the region.
● Undertook all necessary actions to the successful implementation of the CSR projects.
● In coordination with the CSR Officer, prepared all necessary elements to an efficient internal and external communication, before and after the events.
● Arranged to find the appropriate suppliers; communication agencies, editors.
● Effectively organized with the PR department the company events around CSR: seminars, conferences, exhibitions.
● Successfully arranged in association with Qatar Petroleum the participation of 16 European SMEs in the (Qatar Industrial Investment Conference &Exhibition 2010).
● Facilitated the visits of French and European institutions in Qatar as well as those of Qatari partners in France.

Apprentice Solicitor at The Bar of Oran
  • Algeria
  • October 2009 to June 2010

- Attended all the proceedings and hearings in the court.
- Assisted counsel in different court cases.
- Organized workshops and educational conferences for the apprentice solicitors.
- Observed interviews with clients and typed up reports.
- Documented all the issues of the client.
- Developed case strategy based on client information.
- Explained to clients about legal options and legal issues.
- Informed clients about case status on regular basis.
- Participated with apprentice solicitors in research and discussed points of law and appropriate legal solutions.
- Prepared administrative papers necessary for court filing.
- Attended all the proceedings and hearings in the court.

Sales & Managing (part time) at Family jewellery business
  • Algeria - Oran
  • September 2005 to August 2009

- Detected real and potential problems and propose specific improvement plans.

- Identified and monitored the performance of competitors in the market place.

- Followed up the budget on a daily, weekly and monthly basis, auditing possible
deviation and adopting the necessary corrective measures.

- Assisted customers in the selection of Fine Jewellery merchandise.

-Ensured the sales budget was attained by proposing and implementing specific actions to maximize sales.

-Crossed/up-sell activities to existing customers in order to maximize revenue in segment.
- Developed and proposed save and win-back initiatives including targeted promotion.
- with clients: sold and bought jewels.

Education

Higher diploma, Lawyer
  • at Law Faculty
  • June 2010
Bachelor's degree, Law & Administrative Sciences
  • at Faculty of Law/ University of Oran
  • June 2007

Specialties & Skills

Document Translation
Research
Writing
Office Automation
Business Administrative Management
Interpersonal skills
Project coordinating
Writing
Written & verbal communication skills

Languages

Arabic
Native Speaker
English
Expert
French
Native Speaker

Training and Certifications

● Financial Crime- Middle East. Thomson Reuters - 2021 (Certificate)
Date Attended:
December 2021
● Financial Crime- Middle East. Thomson Reuters - 2021 (Certificate)
Date Attended:
December 2021
Effective Business Writing Skills (Training)
Training Institute:
QFBA
Date Attended:
October 2015
Trade Finance Products & Regulations (Training)
Training Institute:
AHLI BANK
Date Attended:
May 2015
Introduction into Banking (Training)
Training Institute:
AHLI BANK
Date Attended:
September 2015
Televsision News Presenting (Training)
Training Institute:
Al Jazeera Media Training & Development Center
Date Attended:
March 2011
Success Certificate of Vocal Placement & Elocution Skills (Training)
Training Institute:
Al Jazeera Media Training & Development Center
Date Attended:
May 2011
Success Certificate in Sub-Editing (Training)
Training Institute:
Al Jazeera Media Training& Development Center
Date Attended:
February 2011
Success Certificate of Career Training (Training)
Training Institute:
The Bar of Oran
Date Attended:
January 2009
Professional Competence of the Law Firm (Certificate)
Date Attended:
June 2008
Diploma in Advanced French Language (DALF C1) (Certificate)
Date Attended:
July 2006

Hobbies

  • Travel, sport, heritage, volunteering, reading...