Team member
bank of america
Total des années d'expérience :2 years, 7 Mois
Process: Client Delivery and Services
Sub Process:Transaction Processing, wire transfer
Roles & Responsibilities:
Providing the data, making changes/adjustment to the customer’s accounts as per there request, such as providing statements, changing the address on customer account, fee reversals, internal, domestic and foreign bank transfers, issuing cashier’s check, researching on Various errors of bank such as encoding error, item posted twice etc .
Researching on analysis prices charged to customer’s account and make adjustments if necessary. Ex: Value date adjustment.
Providing backup documents on various adjustments posted to customer’s account.
Following up with various departments of bank for quicker and effective resolution and effective resolution of cases.
Calling Spoc: Calling Teller Services, banking center, wire investigation dept., return item site, ACH, etc to obtain backup documents and adjust customer’s account.
Auditor: Auditing the requests worked by other team members, detecting errors, providing feedback and taking corrective action to rectify mistake, preparing audit reports, etc.,
Friskian Member: Active member of Fun Committee (Friskians) which conducts fun activities & events.