Nazneen Khan, Office /Lettings Manager

Nazneen Khan

Office /Lettings Manager

Investmatrix

Location
United Kingdom - London
Education
Bachelor's degree, Business and Management
Experience
22 years, 7 months

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Work Experience

Total years of experience :22 years, 7 months

Office /Lettings Manager at Investmatrix
  • United Kingdom - London
  • May 2010 to November 2012

Investmatrix - May 2011 until present - Office /Lettings Manager

• Dealing with leaseholder enquiries and/or complaints, emails and correspondence
• Handle lease assignments and solicitors enquiries for the business
• Regular site inspections, meetings, surveys ensuring that buildings are properly maintained for ongoing refurbishment projects.
• Instructing approved contractors via contracts department to carry out maintenance repairs and replacements.
• Preparing scope of works for repairs and instructing surveyors/contractors as required ensuring these are completed in time, cost and quality parameters.
• Developing changes to estate management policy and procedures
• Assist the accounts department to ensure that accounts are prepared and that balances are maintained at a level to enable the on-going management of properties. Helping with arrears etc.
• Sourcing new commercial properties and overlooking projects
• Managing a team of five people within the lettings division.
• Overlooking tenancy agreements and liaising with landlords
• Banking of deposits taken in daily
• Ensuring all deposits protected up updated and refunded as required
• Arranging for the inventories department to take inventories when required.
• Ensuring all gas safe and EPC certificates in place
• Liaising with the marketing department for the advertising of properties.
• Dealing with legal matters for tenancies when the need arises.
• Dealing with all company legal and accountancy matters.

Financial Advisor /Letting Agent at Mortgagemoneypenny
  • United Kingdom - London
  • June 1999 to May 2009

Mortgagemoneypenny June 1999 to May 2009. Financial Advisor /Letting Agent

• Managing a mortgage brokerage of six employees ensuring targets are being met as well as clients continuously being serviced.
• Developing a telesales team for new and remortgage business.
• Advising on life and protection products.
• Referrals scheme for other self employed brokers within the area
• Recruitment and appraisal of staff as well as providing ongoing training and development and assisting with FPC and MAQ study assistance.
• Telephone training and creating scripts.
• Also advising on pensions, investments and protection.
• Also providing an advisory service on overseas property purchase for countries such as The Caribbean, America, Egypt and Dubai.

Broker at Annuity Direct
  • United Kingdom
  • June 1998 to January 1999

Annuity Direct - London June 1998 - 1999
• Advising and recommending on annuities and tax free cash on retirement

Telesales Advisor/Sales Supervisor at Direct Line Financial Services
  • United Kingdom - London
  • June 1996 to June 1998

Direct Line Financial Services June 1996 - June 1998. Telesales Advisor/Sales Supervisor

• Working within a telesales team of twenty people selling life and health products.
• Cold calling customers on the Direct Line database.
• Promoted to telesales supervisor after meeting my sales targets on twelve consecutive months as well as being the top producer in my team and completing all my Financial Planning Exams.
• Supervisory duties included preparing scripts and identifying training needs in my team of eight staff.
• Monitoring of calls ensuring that they were kept compliant and within the realms of the Financial Services Authority requirements.
• Ensuring targets were being met by the team and addressing any training issues and needs to ensure maximum potential being reached by staff.

E.P.O.S Admin/Accounts at Rockingham Garden & Leisure Centres
  • United Kingdom
  • June 1990 to May 1996

Rockingham Garden & Leisure Centres. June 1990 - May 1996. E.P.O.S Admin/Accounts

• Chasing suppliers and investigating discrepancies in purchase ledger department
• Promoted to Electronic Point of Sale Administrator responsible for updating new products and prices and ensuring that stock levels are constantly maintained.
• Dealing with customer service complaints and implementing suggestions after initiating a complaints and suggestion box for customers at the centre.

Education

Bachelor's degree, Business and Management
  • at London Metropolitan University
  • January 2010

HND Business and Management 2010 C.I.I. Financial Planning Certificates 1, 2 & 3 C.I.I. Mortgage Advice Qualification Energy Assessor Diploma Level 3 CSCS Card Holder & First Aid. GCSE's English Literature B, English Language C, Home Economics B, Art C, History D, Physics D, Biology D

High school or equivalent,
  • at Westwood High School
  • January 1998

Westwood High School 1993-1998

Specialties & Skills

New Business Development
Telephone Skills
Property Management
Performance Appraisal
Team Management
APPRAISAL
BROKERAGE
CLIENTS
CUSTOMER SERVICE
MORTGAGE
RECRUITMENT
TELEPHONE
TELESALES
TRAINING

Languages

Arabic
Beginner