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Nedaa Shurrab

customer service expert

Location:
United Arab Emirates
Education:
Diploma, Information Technology
Experience:
16 years, 10 months
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Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  16 Years, 10 Months   

November 2017 To June 2023

customer service expert

at Teleperformance - United Arab Emirates
Location : United Arab Emirates - Dubai
April 2013 To May 2013

Volunteer

at SKMC
Location : United Arab Emirates - Abu Dhabi
OPSC Clinic 7 (2) \[Medical- Surgical\]
1-Answering received phone calls,
2-Meet and greet and escort patients, staff and visitors
3-Determine if assistance is required such as directions, wheel chairs and accompaniment to the unit or department

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
Add Education
December 2006

Diploma, Information Technology

at Ajman University Of Science And Technology
Location : United Arab Emirates - Ajman
Grade: 3.09 out of 4

Specialties & Skills

Customer Service

3 + Endorse

Team Management

3 + Endorse

Leadership Capabilities

3 + Endorse

using MS Office programs (Ms Word, Ms Excel, Ms Access, Ms Power Point, Ms Outlo

0 + Endorse

Arabic typing, 80 w/m.

0 + Endorse

Good skill in using Internet and Internet searching

0 + Endorse

English typing, 80 w/m.

0 + Endorse

Good Skill in using E-Mail.

0 + Endorse

knowledge of C++ programming, Java programming, Oracle, Visual basic.

0 + Endorse

Very good skills in IT 1st level of service support.

0 + Endorse

Very good skills using Remedy & Service Now as IT application system

0 + Endorse

Very good skills using CMS supervisor as reporting system.

0 + Endorse

Very good skills using Maximo as FM system

0 + Endorse

Very good skills using Master key as Sales & Leasing system

0 + Endorse

Microsoft Office

0 + Endorse

SAP

0 + Endorse

Communication skills

0 + Endorse

Global 7 stars audit

0 + Endorse

CRM

0 + Endorse

Training skills

0 + Endorse

Presentation skills

0 + Endorse

ISO Certificate 90012 audit

0 + Endorse

Team leader

0 + Endorse

Coordination skills & administrative skills

0 + Endorse

Secretarial

0 + Endorse

Procurement

0 + Endorse

Problem Solving

0 + Endorse

Administration

0 + Endorse

Customer Service

0 + Endorse

Office Administration

0 + Endorse

Office Coordination

0 + Endorse

Sales Coordination

0 + Endorse

Presenter

0 + Endorse

Training

0 + Endorse

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
Add Your Languages

Arabic

Expert

English

Expert

Memberships

Are you a member of any organization or professional club?
Your professional memberships provide an informative signal about your career aspirations, so add them!
Add Your Memberships
Organization : Toastmaster Club
Membership/Role : Toastmaster
Member since : May 2011

Training and Certifications

Project Management ( Training )

MISP Training
February 2014

ACCOUNTANCY AND OFFICE SKILLS PACKAGE ( Training )

E- Careers
February 2014

SAP MM ( Training )

Dubai Training
March 2015

Psychology Course ( Training )

Hypnotherapy center of excellence
March 2015

Configuring & Administering Windows 7 Certifcate ( Certificate )

Issued in: November 2011 Valid Until: - November 2011

ISO 9001:2000 certificate Participation ( Certificate )

Issued in: July 2008 Valid Until: - July 2008

Professional Business Writing Skills Certificate ( Certificate )

Issued in: February 2010 Valid Until: - February 2010

ICDL certificate ( Certificate )

Issued in: February 2007 Valid Until: - March 2007

Hobbies and Interests

Share your hobbies and interests so employers can know more about you.
Help employers know more about you by looking at your hobbies and interests
Add Your Hobbies and Interests

Sport & parties organization, Volunteering

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