Nedaa Shurrab, customer service expert

Nedaa Shurrab

customer service expert

Teleperformance - United Arab Emirates

Location
United Arab Emirates
Education
Diploma, Information Technology
Experience
16 years, 10 months

Share My Profile

Block User


Work Experience

Total years of experience :16 years, 10 months

customer service expert at Teleperformance - United Arab Emirates
  • United Arab Emirates - Dubai
  • November 2017 to June 2023
Volunteer at SKMC
  • United Arab Emirates - Abu Dhabi
  • April 2013 to May 2013

OPSC Clinic 7 (2) \[Medical- Surgical\]
1-Answering received phone calls,
2-Meet and greet and escort patients, staff and visitors
3-Determine if assistance is required such as directions, wheel chairs and accompaniment to the unit or department

Education

Diploma, Information Technology
  • at Ajman University Of Science And Technology
  • December 2006

Specialties & Skills

Customer Service
Team Management
Leadership Capabilities
Presenter
Training
using MS Office programs (Ms Word, Ms Excel, Ms Access, Ms Power Point, Ms Outlo
Arabic typing, 80 w/m.
Good skill in using Internet and Internet searching
English typing, 80 w/m.
Good Skill in using E-Mail.
knowledge of C++ programming, Java programming, Oracle, Visual basic.
Very good skills in IT 1st level of service support.
Very good skills using Remedy & Service Now as IT application system
Very good skills using CMS supervisor as reporting system.
Very good skills using Maximo as FM system
Very good skills using Master key as Sales & Leasing system
Microsoft Office
Communication skills
Global 7 stars audit
Training skills
Presentation skills
ISO Certificate 90012 audit
Team leader
Coordination skills & administrative skills
Secretarial
Procurement
Problem Solving
Administration
Customer Service
Office Administration
Office Coordination
Sales Coordination

Languages

Arabic
Expert
English
Expert

Memberships

Toastmaster Club
  • Toastmaster
  • May 2011

Training and Certifications

Psychology Course (Training)
Training Institute:
Hypnotherapy center of excellence
Date Attended:
March 2015
SAP MM (Training)
Training Institute:
Dubai Training
Date Attended:
March 2015
ACCOUNTANCY AND OFFICE SKILLS PACKAGE (Training)
Training Institute:
E- Careers
Date Attended:
February 2014
Project Management (Training)
Training Institute:
MISP Training
Date Attended:
February 2014
Professional Business Writing Skills Certificate (Certificate)
Date Attended:
February 2010
Valid Until:
February 2010
ISO 9001:2000 certificate Participation (Certificate)
Date Attended:
July 2008
Valid Until:
July 2008
Configuring & Administering Windows 7 Certifcate (Certificate)
Date Attended:
November 2011
Valid Until:
November 2011
ICDL certificate (Certificate)
Date Attended:
February 2007
Valid Until:
March 2007

Hobbies

  • Sport & parties organization, Volunteering