nelly elgammal, customer service Manager

nelly elgammal

customer service Manager

Citibank

Location
Egypt - Alexandria
Education
Bachelor's degree, accounting
Experience
21 years, 7 months

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Work Experience

Total years of experience :21 years, 7 months

customer service Manager at Citibank
  • Egypt - Alexandria
  • My current job since December 2006

-Responsible for the customer service team in the branch in terms of providing required training for operational work and all applications on system, revising the filing system.
-Responsible for handling all customers' inquiries and complaints
-Updating customers’ profiles in accordance with the bank’s compliance requirements.
-Selling and promoting the bank’s products to customers (Saving and Current accounts, CD’s, TD’s, Over Drafts)
-Providing and managing post sales services for Bank's customers related to their (saving and current accounts, credit cards, loans) and fulfill customer satisfaction.
-Sending daily, weekly, monthly reports.
-Handling and organizing the filing system and keep it updated.

Senior Financial Advisor at Commercial International Life Insurance Company
  • Egypt
  • March 2004 to July 2006

Provide sales & technical support, relating to the company's Products, to CIB (Commercial International Bank) staff in The assigned branches and to act as a link between CIB and
The company in operational, administrative and reporting Tasks. & dealing with customers relating to selling them Company's products and providing after sale Services, handling customer's problems and objections

sales& marketing supervisor at mass company for advanced system
  • Egypt - Alexandria
  • September 2002 to October 2003

-marketing whole scrambled satelitte channels working in egypt like :nile channels, art& showtime.
-supervising sales employees
-responsible of solving problems considering network &internet problems .
-organizing the sales motion
-checking new or renew subscriptions of clients.

Education

Bachelor's degree, accounting
  • at faculity of commerce alexandria universty, english dep.
  • November 2002
High school or equivalent,
  • at manAr girls school (MGS)
  • June 1998

Specialties & Skills

Internet
Marketing
Reporting
english:fluent spoken &written
full knowledge about dealing with computer
internet browsing

Languages

English
Expert
Arabic
Expert