Customer Service Executive / Senior Logistics
Adeka Al Otaiba Middle East LLC
Total years of experience :14 years, 6 months
Promoted as Customer Service Executive / Senior Logistics on February 2018
• Handling all order acceptance, production confirmations & all other works related to customer orders between customers and other related departments within the company.
• Provides office services by implementing administrative systems.
• Arrange the offers, tender documentations & submissions
• Responding to complaints from customers and give after-sales support when requested
• Prepare Sales report/ figures & others department needed Sales report, also filing important documents and communicating relevant information within the department.
• Supervise the activities of logistics which is related to client deliveries
• Coordinate with Logistics, Technical, Production & Accounts and Procurement departments to fully meet client requirements.
• Prepare purchase requisition for trading business & coordinate to fulfil clients’ demands.
From January 2016 to January 2018
Sales Coordinator
•Responsible for monitoring and collecting up-to-date information on the status of orders fromvarious clients.
•Handling and monitoring the daily emails and calls for the daily inquiries of the various client orexpected clients.
•Responsible to keep track accurate records for the monthly and annually sales figure in data base.
•Responsible and handling information to create detailed sales reports that presented to the highermanagement.
•Handling or arranges promotional events such as trade, fairs to promote products.
•Sales Coordinator plays a key role as a negotiator.
•Handling and conducting the research to identify the client target and the key products on themarket.
Logistics Coordinator
•Coordinate and negotiate with vendors to determine material availability.
•Contact carriers for rates and schedules.
•Responsible for maintaining, tracking and analysing all inbound shipments, including workingwith carriers.
•Recommend improvements to existing or planned logistics processes.
•Prepare reports on logistics performance measures.
•Maintain databases of logistics information.
•Communicate with or monitor service providers, such as ocean carriers, air freight forwarders, global consolidators, customs brokers, or trucking companies in UAE and abroad.
•Monitor inventory transactions at warehouse facilities to assess receiving, storage, shipping, orinventory integrity.
•Develop or maintain models for logistics uses, such as cost estimating or demand forecasting.
•Confer with Supply Chain Management Team to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.
•Reorganize shipping schedules to consolidate loads, maximize vehicle usage, or limit themovement of empty vehicles or containers.
•Assists the Sales Team, focusing mostly on managing schedules and distribution of all documents.
•Handles the preparation and follow up of sales quotations made for clients, negotiating terms at acost best suited for them.
•Assess the progress of the Department and develop Sales strategy accordingly.
•Produces reports on progress within the department and outline any developed strategies toimprove.
•Responsible for overseeing any supercharges and evaluating any alterations to both external andinternal staff.
•Ensures proper document classification, sorting, filing and proper archiving.
•Reviews completeness of documentation and prepares document transmittals.
Store Keeper
•Receives, stores, and issues supplies, and compiles records of supply transactions.
•Verifies that supplies received are listed on requisitions and invoices.
•Maintains the budget of all the expenditures incurred and presented same to Manager.
•Direct reporting to Store Manager on a regular basis regarding the need/demand of items so thatthe future orders could be placed accordingly.
•Provides customer service related functions for local and international accounts.
•Scheduled, prioritized and processed shipments.
•Responsible for tracking and clearing imports and arranged for timely delivery of products.
•Created bills of lading, packing lists and other shipment paperwork using in-house databases
• Responsible to all documents preparation (Import - Export).
• Coordinates with other Agencies such as Customs and the relevant government agencies for the necessary documents needed for shipment.
• Contact the Shipping Forwarder Movers for the delivery.
• Prepare monthly report to all concerned personnel.
• Provides customer service related functions for local and international accounts.
• Scheduled, prioritized and processed shipments. • Responsible for tracking and clearing imports and arranged for timely delivery of products.
• Created bills of lading, packing lists and other shipment paperwork using in-house databases.
• Responsible to all documents preparation (Import - Export).
• Coordinates with other Agencies such as Customs and the relevant government agencies for the necessary documents needed for shipment.
•Contact the Shipping Forwarder Movers for the delivery.
• Prepare monthly report to all concerned personnel.
Graduated as a Bachelor of Science in Computer Science Major in Programming.