Human Resource Executive
Albaddad Capital
Total years of experience :11 years, 9 Months
Cancellation process
•Passport control
•Coordinate with the HR team.
•Attendance and leave application process
•Updating of ERP
•Coordinate with PRO for passport renewal.
•Update cancellation tracking database
•SPOC for all employees for resignation, termination & EOSB
•Auditing and improving the functioning of HR team
Checking documentation of customers before activation of products like Dongals, fixed landlines, Sim cards.
•Entering data in e-CRM for activation.
•Calling customers for verification of details.
•Handling customer complaints and entering data in VOC (voice of customer).
•Training new Joinees Maintaining data base for rejected applications and forwarding details to agencies.
•Verifying and checking for fraudulent applications.
•Auditing/Monitoring- In-cube and remote monitoring of CSR(s).
•Feedback and Improvement POA to the CSR(s).
•Report generation and Report sharing with all the concerned.
•Conducting Workshop for Quality related activities like Soft Skills, New Quality Processes etc
Executive Customer Service/
•Supervision, monitoring and review of team activities.
•Managing and maintaining Quality of Customer Handling for a team of 45 agents.
•Trained on Mini soft, Sky port, for Check in and Reservation.
•Guest check in
•Departure control.
•Arrival control system.
•Taking adequate measures to monitor and analyze the performance on all parameters as set by AAI so as to design immediate POA when observed.
•Involved in the preparation of daily, monthly and yearly reports.
•Baggage mishandling trackers.
•Baggage loading and unloading system.
•Training loaders for baggage handlings.
•Handling passenger complaints
•Auditing and improving CSR compliance to the Quality KRAs and KPIs.
Successfully completed project on “Transistor fabrication and simulation”
•Successfully completed Internship project on “Analysing learning & Training Deptt in TCS ltd” in Mumbai
•Successfully completed Entrepreneurship project titled as “Strategic Approach to manage Disaster in Kashmir”
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