ASST. TEAM LEADER - CUSTOMER SERVICE & PURCHASE COORDINATOR
food specialities limited
Total years of experience :15 years, 8 Months
• Managed complete responsibilities of goods procurement for UAE (Dubai) and Saudi Arabia region.
• Provided back- up support to customer service manager and headed the team in their absence.
• Coordinated with suppliers, prepared quotations, negotiated prices and confirmed orders.
• Monitored supplier delivery schedules and ensured that supply is aligned with client production schedules. Conduct Supplier evaluation on product specification, price, packaging conformity and delivery lead times to ensure customers’ and FSL requirements are met successfully.
• Coordinated with necessary authority approvals (Barcode, labels, food control etc.) and arranging samples for lab test.
• Receive Purchase Orders directly from Customers and entered into the ERP systems.
• Managed Minimal Inventory by effective demand planning and optimize inventory levels which ensured availability and less over stocking.
• Liaising with Customer Service Team and Sales Team to ensure smooth execution of customer orders.
• Establish and maintain effective relationships with key stakeholders and business customers.
• Stock Monitoring by Using ORION/BO and circulating stock reports fortnightly to the Division BUH’s as well as Sales team.
• Coordinating with Logistics team for smooth execution of customer deliveries.
• Implementing systems such as creating reports on weekly/ monthly basis and circulating among the sales & management team.
• Log customer complaints and coordinate with Supply Chain to identify root cause and corrective actions.
• Reminds Customer of upcoming due receivables and follow up for overdue payments.
• Regular follow up with existing key accounts to maintain relationship and get their regular orders.
• Handled stock discrepancy and prepared credit notes.
• Primary responsibility was to coordinate with local & overseas suppliers plus customers to ensure proper and timely execution of orders starting right from order enquiry, sourcing and till shipment delivery.
• Proactively responded to sales queries and prepared quotations based on technical data & specification.
• Coordinated between suppliers and customers for price negotiations, to finalize shipping modes and Inco terms, sales order processing and tracked shipments.
• Provided backend support to the Sales Manager for all sales related enquiries, pricing, check stock availabilities from Suppliers and support the sales team to achieve annual sales target.
• Followed sales confirmation, purchase order and to arrange label artwork approvals.
• Maintained customer and supplier database for follow up, place stock orders for the warehouse; maintain stock level, production and expiry date logs.
• Arranged for samples from suppliers to be sent to the customers and receive feedback on evaluation.
• Resolved customer complaints, issues and effectively attended to customer requests and queries by maintaining an effective response time.
• Verified L/C’s and ensures the timely delivery of shipping documents.
• Efficient use of ORION (ERP) software for the preparation of LPOs, Sales Orders processing, Delivery orders, KPIs and BO sales reports.
• Arranged credit notes with supplier for customer claims related to damage of supplies and demurrages.
• Developed and maintained cordial relationship with existing/new customers and suppliers.
• Reviewed the perspectives of existing customers on regular basis, analyze and propose new opportunities to utilize the business potential.
• Maintained and followed the process/procedures in line with ISO requirements.
• Actively participated in annual budgeting and forecasting exercise.
• 4th RANK holder from Bharathiar University for Master of Science (Micro Biology) on April- 2005. • Successfully completed a Project on ‘ A study on the Antimicrobial Activity of Eucalyptus oil ‘ done at Little Flower Hospital, Angamaly. The objective of the present work was to study the antimicrobial activity of eucalyptus oil. Eight organisms namely E.coli, Staphylococcus aurous, Staphylococcus albus, Bacillus sp., Klebsiella pneumonia, Pseudomonas aeruginosa, Citrobacter, Trichoderma sp. The antimicrobial activity of eucalyptus oil was studied by antibiotic sensivity method. Out of the eight organisms, i.e., 3 were found to be sensitive to the eucalyptus oil