Site Manager
STG, Inc
Total years of experience :22 years, 10 Months
Project Management Analysis and Strategy Strong Work Ethic
Professional Work History
STG, Inc. * Reston, VA * Sep 2008 - Jan 2014
Doha site Manager for National Virtual Translation Center Linguist Services at Camp As-Sayliyah
Orchestrated all areas of daily operations for the NVTC Program; function as focal point of contact with sole accountability to NVTC counterpart
Formulated complete plan for distribution of work to 28 employees (21 linguists, 1 operation manager, 2 team leaders, 3 editors and 1 security coordinator)
Designed and implemented quality control linguist development plan including initiatives for performance improvement, workflow oversight and administrative support
Delivered effective subcontractor management by leading integrated team emphasizing transparency to US Government
Ensured subcontracted work meets prescribed standards for performance and quality levels; provided management services by implementing status measures and submitting reports on performance and cost requirements
Developed and published standard operating procedures to support linguists and language teams
Coordinated activities to ensure achievement of government requirements and standards specified by contract
Carried out spot check inspections and approvals on deliverables; ensured procedures are strictly adhered to
Coordinated activities to ensure achievement of government requirements and standards specified by contract
Proactively sponsored modification of the management structure to promote consistency with One Team - One Goal philosophy. This modified management has increased efficiency in work flow management, data-base (TONS) upkeep, and inter-department communication
Acted as a bridge between the client and the linguists, especially in defusing confusion and conflict, clarifying issues regarding applied testing standards at NVTC-Doha. \[motivating linguists, constantly encouraging NVTC-W to finalize NVTC style guidelines and to conduct tests regularly; supporting Internet access for the linguists etc.\]
Developed a new qualification methodology and evaluation process instead of testing to evaluate and qualify linguists to a Quality Control (QC) Level based on daily performance of jobs
Developed a new editor's test based on the NVTC-D Editing and Styleguide which was administered to editor candidates
Lionbridge Technologies * Washington, DC * Jan 2001 - Mar 2008
Language Services
Oversaw and ensured achievement of daily requirements of major language services contract with U.S. Department of Justice
Effectively managed department of 12 individuals responsible for more than 3000 freelance interpreters / linguistics nationwide
Played a key role in achieving over 98 percent successful completion of more than 75, 000 individual interpreter assignments annually in more than 300 languages and 100 locations nationwide, including Hawaii, Alaska, Guam, and Puerto Rico
Efficiently handled EOIR Federal Government contract (U.S. Department of Justice) in excess of $15 million annual revenue, ensuring completion of 1600 weekly orders for interpretation assignments in 100 languages
Proactively involved in reducing contract liquidated damages to lowest level in contract’s 22-year history leading to over $500, 000 in savings for more than 2 years
Designed and implemented operational policies, program guidelines and procedures to improve overall efficiency and effectiveness
Carefully monitored trends while evaluating operational procedures, made recommendations for cost-effectiveness and promoted well-organized resolutions
Lionbridge Technologies * Washington, DC * Supervisor * Senior Team Leader * 2002 - 2004 and Regional Project Coordinator * 2001 - 2002
Master of Science in Interpersonal and Intercultural Communications, 1985 University of Southwestern Louisiana * Lafayette, LA
Bachelor of Arts in Public Administration with Minor in Political Science, 1982 American University of Beirut* Beirut, Lebanon