Sr. IT Operations Engineer
BRANDS
Total years of experience :14 years, 8 months
Sr.IT Operations Engineer (Nov / 2011 - Present)
- Plan, Design and implement the IT Network and server Infrastructure of BRANDS and Branch offices.
- Ensure that Process and Procedures are followed as per the corporate standards for IT Services and Support.
- Provide new ideas to the department for continuous improvement of process and ensuring smooth IT Operations.
- Provide Training to 1st Level IT Support Staff in new technologies, projects and process.
- Extensive Support for various locations all over GCC, which includes Windows Server 2003, 2008 &2012, Firewall and Switches
- Installation and Configuration of secure connection between remote locations and the network using IPsec & SSL connection strategy using Fortigate Firewall and various Fortinet UTM Appliances.
- Managing Fortigate (200A, 50B), Fortinet (100D, 60D, 40C, and 30D ) Firewall & UTM appliances.
- Configuring the firewall / the UTM appliances to for VPN, Traffic Shaping, Intrusion Prevention System (IPS), Antivirus / Antispyware / Antimalware.
- Configuring the UTM appliances and creating Web Filter to block spam and using Antispam features for the same.
- Using Fortigate security profiles features Email Filtering, Web Filtering, Data leak Prevention (DLP) and controlling various applications.
- Configuring the Fortigate unit to apply protections to HTTP, FTP, IMAP, POP3, SMTP and other secure sessions.
- Keeping track of various Botnet Activity and Top Virus activity to prevent the network attacks from hackers by the help of FortiGaurd Center.
- Working on Windows Server 2000, Windows Server 2003, Windows Server 2008 DNS Server and AD DS as a server environment.
- Installing, Configuring and managing centrally Kaspersky Business Endpoint Security.
- Administering users across all the branches under one domain.
- Managing and maintaining data backups across Domain Controllers, File Servers, Database and Application Servers using Symantec Backup.
- Handling ERP user queries and assisting the user request.
- Analyzing new requirements in ERP business process / functions and developing business logic by consulting with vendors.
- Ensure ERP systems FORMS and reports are working fine for smooth operations.
- Well versed in ERP functions and procedures with respect to SALES, PURCHASE, INVENTORY and HR modules.
- Managing Granular Internet and Bandwidth Control and Security using Microsoft ISA Server2006.
- Maintain and Manage IT Assets.
- Implement IT policies and procedures
- Managing and Administering hosted Websites and mailboxes to ensure seamless availability.
- Diagnosing and solving system and network problems
- Maintain Avaya Call server and troubleshoot user issues.
- Maintain and backup the security surveillance/DVR systems.
CAREER ACHEIVEMENTS:
- Successfully configured and connected more than 20 network locations to Head Office using Fortinet appliances.
Managed team for a project to design and implementation of IP PBX provided by Avaya for entire corporate users
- Managed team for the project to implement network & server infrastructure with High availability for new office within deadline
- Successfully migrated in coordination with vendor the Oracle Application servers from 10g to 11g
- Successfully upgraded the Application Server platform from Windows Server 2008 to Server 2012
- Successfully implemented Helpdesk portal for the IT Department.
- Successfully implemented NAS (Network Attached Storage) for Brands International.
Trouble shooting broadband issues.
Trouble shooting Local Area Network (LAN).
Installation & Configuration of wireless network.
Configure LAN, Wireless Routers and Network printers for new offices.
Installing and Configuring the DHCP.
Ability to diagnose and fix the user related problems in Laptops, PC - Desktop, Printers and Server related troubleshooting.
Server related applications - PC’s and troubleshooting the hardware components and Local area connections (LAN).
Identifying and implementation of new software.
Investigating, recommending and installing enhancements and operating procedures that regulate network availability.
Project Team Member responsible for implementing Windows 2008 Active Directory, DNS & DHCP Structure
Manages, Supports and ensures operating capability of both the LAN and WAN networks both wireless and wired are up for all hours of operation
Providing support of IT Hardware & Infrastructures
Overseeing the proper storage of all company data and archiving of records and backups
Secure remote support to different location