Sales Account Manager
Odyssey Consultants LTD
Total years of experience :27 years, 6 months
Manage direct customer relationships and propose value-based solutions which utilize the Odyssey Information Security and Network Infrastructure Solutions to Enterprise clients and prospects in Serbia.
Creating the need for long-term strategic relationships, whilst also identifying and closing new business opportunities based on solutions deliverables.
Establish and maintain a rigid sales pipeline.
Ensure that strict timelines are met and accuracy of pipeline and deal stages.
Articulating issues from weekly reports and executing necessary remedial actions.
Support high-level and strategic customers maintaining key relationships.
Build on relationships to influence project creation and continuity.
Act as company ambassador to customers creating potential business opportunities.
Prepare customer proposals in cooperation and coordination with other company teams.
Full adherence and respect to the Policies, Procedures and Strategic Directions of the Company.
IT consultancy, Windows/Linux OS, VMware, anti-malware, information security & other software issues troubleshooting and optimisation for personal users.
Developing and delivering E2E technical solution to Etisalat UAE and Group; integrating resources from all product lines to provide customized solution including marketing, service, network and business scope.
• Conducting MBB analysis, delivering consultancy (marketing/business/network), presentation to CxO/VP/SD customer and arranging workshop:
• Data collection and cross-analysis
• Network utilization, pain points, optimization issues
• Traffic model, throughput, coverage, service and terminal distribution, user behavior and QoE
• Big Data statistic approach (SPSS tool), classification, demographic mapping, cluster identification
• Providing inputs to different Huawei product lines, network planning derived from UAE fixed, mobile and internet market and strategy analysis and forecast.
• Tracking detailed Etisalat Group insight of OpCos.
• Managing network architecture analysis and troubleshooting and monitoring financial & operational performance.
• Developing market insights, supporting tendering process and pre-sales activities.
• Maintaining consultancy partnership with the customer.
• Knowledge transfer to Huawei internal teams and Etisalat teams on various network and operational topics.
Achievements:
• Designed and negotiated signing of MOU/NDA for UAE MBB consulting, worth approx US$ 3 million pa.
• Delivered over 5 successful workshops on WiMax business model, Egypt Misr and Pakistan PTCL network transformation.
• Conducted 10+ business consulting for new licenses, Atlantic Telecom markets, Sri Lanka and KSA.
• Forecasted a first of its kind data traffic, terminal (datacard, smartphone, tablet), users and signaling impact for Etisalat UAE mobile network.
• Prepared a comprehensive database of market, services & financial performance of every fixed and mobile operators in UAE, KSA, Egypt, Pakistan and Nigeria.
• Contributed to RFP process for mobile device management and PCRF tender and reduced response time by 25%.
Acted as NSN du project Abu Dhabi region transmission Team Leader, led a team of 5 personnel and reported to the UAE du Project RAN Manager.
• In Building Solutions Transmission Coordinator, handled BoQ planning, service delivery & sites expansion activities.
• Worked as a customer contact person for transmission related change requests and expansion proposals.
• Delivered 3G access pre-sales support for various tenders in MEA region.
Achievements:
• Precisely planned network expansion and increased RNC/BSC capacity in du Network.
• Delivered 3G access pre-sales support of Vodafone Qatar tender under tough deadline and ensured 50% faster delivery than usual time.
• Provided Kuwait 3rd license 3G access pre-sales support & solution manager support on network design and planning.
Acted as central contact person and handled MSC/VLR/EIR/AC core sites BoQ planning and detail hardware configuration for the service delivery in a customer project.
• Managed Network Element planning, SAP exporting and prepared release notes and service documents.
• Supported local sites teams during the installation & commissioning phase and delivered post-sales support.
• Established, monitored and improved the configuration planning process.
• Core team member in the Siemens System Core Community global forum.
• Mentored & motivated new colleagues to attain assigned objectives.
Achievements:
• Managed LLD and hardware planning for Omantel, Q-TEL, Ufone, Sabafon and MTC-Touch projects.
• Instrumental in planning & delivering support to various other projects.
• Pivotal role in Pilot SND/STMI order planning for MTN project and UMTS planning for Qtel project.
• Managed BoQ core enabling, practice and planning in pre-sales process and delivered suggestions for identifying & resolving tool errors.
• Handled R4 architecture pilot planning for the offer (Alpha Project) and order (Zain Kuwait Project) of MSCS and ATCA Media Gateways.
• Effectively arranged and conducted 2 workshops for Omantel and Qtel customers.
Joined as System Engineer, rose through positions including Chief System Engineer and Assistant Technical Manager and worked in the SDH & PDH Transmission Networks Design & Installation Division.
• Managed the Commissioning Team of 15 Technicians with 2 Engineers and reported to the Division Director.
• Involved in handling project management activities and implemented SDH, PDH & Backbone network.
• Attained all technical requirements for the assigned projects and contracts.
• Handled faulty equipment analysis, measurement and recovery of Transmission system.
• Designed, executed, tested and commissioned Metro and Backbone projects.
• Liaised with Clients, Project Managers, Consultants and Sub-contractors to ensure seamless project delivery.
Achievements:
• Increased design quality and technical expertise of projects and ensured reduction in the testing & commissioning period including utilization of efficient working man-hours.
• Obtained National License (vocational examine) for project commissioning and contracting activities.
Master thesis “Linear Block Codes Formed from Convolutional Codes”
Telekom Serbia provided scholarship on the basis of academic merit.
