IT Specialist
Farah Leisure Parks Management LLC
Total years of experience :17 years, 4 Months
(1) Active Directory - create and maintain user accounts
(2) Exchange server - create and maintain email accounts
(3) Juniper and Cisco switches - configure ports / VLAN
(4) Lync and Cisco Unified Communications Manager
(5) OMNI / BOS ticketing software
(6) Infogenesis (POS application), Universal Desktop and Eatec
(7) RMG networks Digital Signage
(8) Hardware and Software troubleshooting
(9) Backup - Symantec Backup Exec 2010 and 2012
(10) Liaise with vendors and suppliers
(11) Keep asset sheet/list up to date (hardware and software)
(12) Go-Kart SMS Timing application
(13) Gartner locker system and Access control
(14) CCTV - Milestone application
(15) MS Windows and MS Office
(1) Assist customers on all IT related issues and accounting/sales issues related to web hosting:
- Troubleshooting web site creation issues (HTML, PHP, ASP, MySQL, FTP, CMS).
- Troubleshooting e-mail issues on all mail programs (POP, IMAP and SMTP issues).
- Domain name registrations/transfers.
- Troubleshooting DNS issues.
- Refunds and accounting enquiries.
- Sales enquires.
(2) Awarded supporter of the month in July 2008 and August 2009.
(1) Assisting customers to have their database up-to-date for them to be able to make correct use of the online service tools as and when needed.
(2) Updating the CISCO service database.
(3) Making sure that the accounts (companies or customers) are having the database correct so as to prevent under billing or over billing.
(4) Mediator between customers and technicians.
(5) Responsible for assisting customers to any change they wanted on their contract.
(6) Providing the right reports upon customer’s request.
(7) Responsible for training new hires in the Contract Management Team.
(8) Follow SOX rules on specific customer accounts.
(9) Responsible for identifying non-billed services for specific customer accounts.
(10) Tested and did quality assurance on the new customer service support tool that was going to be launched by CISCO.
BSc (Hons) Information Technology
General Paper : B Mathematics : B Physics: D Geography : E
English Language : B Geography : B French : A Mathematics : B Additional Mathematics : B Physics : B Biology : C Chemistry : E