Senior IT Manager
Pharma International, Jordan
Total years of experience :23 years, 5 months
• Led a multi-cultural team providing end-to-end IT business partnering, solution and service delivery across all functioning countries.
• Advised and influenced IT priorities for Global Corporate Infrastructure and Information Security.
• Support strategic business unit interests and IT investments in order to deliver business growth and productivity gains.
• Successfully handled project portfolio consisting of major global rollouts - SAP, Office 365, Sales Force mobility and CRM, aligning inter-dependencies, minimizing business disruption and delivering improved usability and customer experience, as well as annual IT cost savings.
• Business separation and integration projects including SAP, infrastructure, cloud services, use of integrators and third party / off-shore providers.
• Strategy development, risk management, vendor management and delivery of complex SAP systems.
• IT Documentation control responsibilities such as SOPs and Policies.
• Familiar with various manufacturing processes, process and cleaning validation, documentation system, SOP’s, GMP as well as preparations and reviews.
• SAP experience, ideally background as SAP Project Manager to lead functional consultants on various modules such as FICO MM WM SD PP.
• Good negotiation skills managing and protecting scope vs. contract.
• Experience with HANA full cycle implementation HW & SW and SAP project management experience.
• Ensuring smooth delivery of SAP (SD/MM/WM/PP/FICO) and IT Infrastructure (IT Security, Networks and System) across the region in a ticketing environment.
• Managing multiple vendors to ensure the effective delivery of services to users regionally.
• Leading project management for new implementation or upgrades across various SAP modules and IT infrastructure, focusing in resource, timeline, and budget.
• Fresh implementing Oracle-EBS R12 (Finn, SCM, HRMS, OM).
• Map business processes to ERP-R12, identify process changes required for alignment to ERP coordinate development of all ERP protocols and interfaces.
• Implementing Salesforce for 179 handheld devices distributed on 9 remote warehouses.
• Organization Structure, total strategic and management responsibility for IT resources, reporting to CEO and GM.
• Investment, Upgrade systems or invest in new technologies to maintain operational efficiency.
• Essential Skills for Success have a great deal of responsibility - broad range of skills
• Coordinate with business teams to analyze project contracts, proposals, requirements, and service level agreements
• Evaluate and revise project plan to meet changing project demands.
• Manage project planning, staffing, schedule and expenses.
• Oversee everyday project operations to ensure timely delivery.
• Organize project status meetings with customers and team members.
• Interact with Users to design, execute business solutions.
• Ensure project deliverables meet highest quality standards and Users requirements.
• Develop departmental standards and ensure that staffs adhere to these standards.
• Provide analytical /technical assistance to project team.
• Collaborate with management on application enhancement, and deployment activities.
• Design IT policies and implement them with the consent of the other board of directors.
My responsibilities were to put plans and set the hardware and software infrastructure for BOSS (Back Office Support System) Migration from Oracle 3.0 to 10g and controlling defects.
• Install Oracle Application server on windows server.
• Build standard Template form for the company, this standard is a collection of property class, Object Group, Libraries, horizontal bar, and vertical bar that include general functional buttons.
• Build a security system based on hierarchy structure menu, for login role authentication and accessibility purpose.
• Create a technical analysis documents and technical solution documents.
• Attend a daily status meeting with Weightwatcher Technical team members to
Monitor progress.
• Train the users on the new menu and the migrated system.
• Frequent Travel to USA in order to get new project requirement.
• Convert Pro C report to Oracle 10G.
• Controlling the defects and build releases for the BOSS Projects.
• Review defects that been detected by QA Department and assign them to team members.
• Control QA Rounds to fit the plan schedule.
• Check the closed defect for the new build release.
Hospital Information Management System: has been developed to provide best medical services in patients & Physicians from the Hospital they deal with.
Delivering these services requires hospitals to review the way they manage their business processes and supply more efficient features to physicians, patients, and hospitals officials as well as other decision makers
• Medical Information System.
o Admission and Discharge.
o Pharmacy.
o Appointments.
o Laboratory: Includes the Lab machine interface with:
- Analyzer, to reflect the finished result automatically from the analyzer to patient work sheet tests.
o Blood Bank.
o Radiology (Include Interface with PACS System using the HL7 protocols).
o OIS (Operator Interface system to detect any calls made by the In Patient and reflect the call cost instantly to specified patient bill, and to connect or disable the room extension number regarding to admission and discharge facility).
o Insurance Companies' Contracts Management.
o Patient Accounting.
o Operation Theater.
o Maternity.
o Doctor Desktop (Including interface with Pocket PC and Tablet PC via wireless technology).
• ERP System.
• HR Systems
• Support Systems (Maintenance system, Security systems and System administration & Control).
• Prepared Test Plans and developed Test Cases, execution of plans, bug reporting, and test-automation.
• Performed customer training for different levels of users including analysts and sales representatives.
• Responsible for analysis, design, development, testing, and implementation of software applications.
• Implemented interfaces to production databases with legacy systems.
• Develope cleanup programs using PL/SQL to remove old data from production databases.
• Analyze customer functional requirements and manage design, development and implementation of required systems interfaces and processes.
Work as team member on company research project for Iris recognition and identification to creating standard library in order to be used by any custom application such as Iris ATM Banking, Iris Inmate tracking system and Iris Boarder control system.