Nivin صالح

Customer Service في FedEx Express

• الأردن - عمان
• أكتوبر 2009 إلى يناير 2011

Responsibilities:


Service and communicate with our customers by performing the delivery and pick-up of shipments.

Regularly update and maintains customer database.

Interface with customer service, customer support and managers on a daily basis regarding service quality and issues of customer satisfaction.

Perform emergency/priority requests and any other customer requests requiring transportation.

Phone call follow-ups and post sales activities with the customers.

Packages status and Proof of delivery.

General inquiries and advice.