Administration(senior) cum Customer Service Executive
Teledirect(KrisFlyer Membership Services,Singapore Airlines)
Total years of experience :17 years, 3 months
Provide support to the operations. Do all sort of Fulfillment matters.
Issuing and coordinate all collaterals request for our clients and vendors. Handle all incoming queries from clients via email, mail and facsimile. Handle all incoming task creation from call center department. Do out-bounce call only (if necessary) to clients and vendors. Liaise and coordinate with Singapore Airlines, (Loyalty Marketing department )regarding clients issue on urgent collaterals basis. Collate and coordinate special cases and lodge into MS Excel spreadsheet and IT System. Liaise and coordinate with respective vendors for processing matter and delivering period.
Multi-Tasking. Involve in ad-hoc projects. Updating data in MS Excel, MS Word and offline web I.T system. Liaise and Issue summary statements for our clients and Singapore Airlines. Monitor the processing collaterals from vendor to ensure successful of delivering and service. Supervise/oversees new junior intake and coordinate briefing and training to them. Attend manager and team leader meeting for some changes/updates on our job accountabilities and processing. Assist and coordinate in daily reports and work schedule. Assist and Submit attendance reports via system for all team members to the manager and management.
coordinate special Fulfillment briefing and training to all new badges of customers service representative (new employee)regarding Fulfillment work process. Every six month period (July and February)will evaluate and collate all internal department reports/confidential documents from all sort of department to do archiving and storage.
Prepare account report summary and MS spreadsheet to all vendors/department and logistic for delivery.
Monitor the archiving process to ensure successful storage.