Nour Abdou

 Provides job candidates by screening, interviewing, and testing applicants; notifying existing
staff Of internal opportunities; maintaining personnel records; obtaining temporary staff from
Agencies.
 Managing employees personal loan requests, medical insurance, savings bond, and disability
programs by advising employees of eligibility; providing application information; helping with
form completion verifying submission; notifying employees of approvals
 Maintains human resources records by recording new hires, transfers, terminations, changes
in job classifications, merit increases; tracking vacation, sick, and personal time.
 Orienting new employees by providing orientation information packets; reviewing company
Policies; gathering withholding and other payroll information; explaining and obtaining
signatures for benefit programs.
 Documenting human resources actions by completing forms, reports, logs, and records.
 Updating job knowledge by participating in educational opportunities; reading professional
 Publications.
 Accomplishes human resources department and organization mission by completing related
results as needed.

Responsibilities include performing the following:
• Staff supervision and make sure that the work is done to the fullest.
• Secure work environment comfortable and suitable for team work.
• Processing and receipt the delegates from foreign firms to organize and sign contracts.
• Preparing of business letters.
• Documents control.
• Preparing for business deals.
• Translating Business letters.
• Arranging appointments & the needed facilities for the international dealers.
• Preparing Minuets of meetings.
.

Customer Service Representative & ISP Customer Service Representative
Responsibilities include performing the following:
• Answer the phone calls of the customers and respond to their inquiries courteously and professionally.
• Register Clients’ complaints and forward them to the concerned entity.
• Follow-up the client’s problem till it is solved.
• Suggest solutions for customers' problems.
• Maintain accurate daily statistics.
• Participate to the quality process through the direct contact with customers.
• Ensure proper reporting to my immediate supervisor.
• Ensure best quality service.
• Report detected non-conformities for corrective and preventive actions.
• Promote Syriatel services to customers in an adequate way.
• Collect invoices, advance and deposits from customers.
• Selling Prepaid, Postpaid lines and Services.

Responsibilities include performing the following:
• Responsible for shopping survey project (30 days).

Responsibilities include performing the following:
• Supervisor for Andromology Dept.
• Controlling Customer Subscriptions.
• Managing all the related financial issues

Data Analyst (Part timer)
Responsibilities include performing the following:
• Controlling Data and Statics entry.
• Analyzing Data and Statics.
• Presenting Analyzing reports to the concerned departments.

Responsibilities include performing the following:
• Teaching English Literatures for Primary Scholars

Responsibilities include performing the following:
• Translating all English & Arabic Letters and official documents.
• Preparing all the requested Presentation by English language.
• Translating the English speech.