Leasing Executive
union properties pjsc
Total years of experience :13 years, 4 Months
• Attend the final inspection and follow up with maintenance once tenant vacates and before tenant moves in.
• Induct exit interview with vacating tenant.
• Prepare the documents for vacating tenant and refunds.
o Call tenant for final inspection date.
o Send DEWA letter to tenant.
o Collect required documents.
o Process the refund calculation and send to the accounts.
• Follow up with finance if refund cheque is ready and inform the tenant
• Do viewing, prepare documents and do handover of the residential units within our portfolio
• Provide assistance to the tenants.
• Follow up with the tenant to insure they send the payment and the required document before the due date.
• Prepare and send circulars for residential and commercial properties.
• Receiving incident report and getting the feedback from the concerned person.
• Car parking management: paid parking, wait list and issuance of access cards.
• Answer telephone calls.
• Assist tenant with their complaints.
• Receipt of renewal contract payment and prepare the receipt.
• Follow up with missing document and outstanding payment.
• Taking appointment from tenant for the facilities team to proceed their job
• Responsible for bounced cheque.
• Responsible for non renewal of contract.
• Responsible for RERA inter-action:
o Upload building, villas and unit information in the Ejari site.
o Create the Management contract for the properties.
o Upload tenants in the Ejari site related to the units.
o Create Ejari lease agreement and enter terms and conditions of our existing tenancy contract.
o Renew the Ejari tenancy contract and issue Ejari receipt and the registration certificate
• In charge for service charge collection
• In charge for a team of Leasing coordinator and Service .
in Charge Collection Assistant.
• In charge for leasing bench market.
• In charge for homeowner association.
• Providing help and advice to customers.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems.
• Handling customer complaints or any major incidents.
• Issuing refunds or compensation to customers.
• Keeping accurate records of discussions or correspondence with customers.
• Analyzing statistics or other data to determine the level of customer service the organisation is providing and writing reports.
• Producing written information for customers, often involving use of computer packages/software.
• Developing feedback or complaints procedures for customers to use.
• developing customer service procedures, policies and standards for the organisation or department.
• Meeting with other managers to discuss possible improvements to customer service.
• training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.
• Learning about your organisation's products or services and keeping up to date with changes.
• Handling face-to-face enquiries from customers.
• Prepare and send circulars for residential and commercial properties.
• Taking appointment from tenant for the facilities team to proceed their job.
-help and assist the guest at all given time, helping the team before the operation starts.
-assistance of the manager in his absence with the headwaiter.
--attend briefing, take reservations and update reservation sheet, answer telephone calls.
-do all the admnistrative paper wok.
-check the daily respak, allocate the guest according to the table.
-confirm the reservation with outside guest.
-take groupe reservation and deal with all the group details.
-co-operating with the manager or with person in charge if there is any group booking.
-ensuring the guest satisfaction.
