Event Sales Executive
Grand Hyatt Dubai
Total years of experience :12 years, 1 Months
•Immersed in international markets and responsible for acquiring these accounts.
•Develop and enhance the relationship with existing clients.
•Main administrator for one of our selected enquiry generators (CVENT) and event booking system (Delphi).
•Assist clients with their queries and ensure they receive quality service.
•Help clients make decisions that would best suit their esteemed events.
•Responsible for administrative duties and creating performance reports to increase efficiency.
•Confirmed and contracted groups with a value up to AED 400, 000.
•Supervised a team that provided seamless service in a restaurant with a capacity of 120 covers.
•Capable of recommending Food and Beverage combinations to enhance the guests' experience.
•To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Ensuring guests feel welcomed throughout their stay, from the moment of arrival to departure.
• Communicated with several department heads in preparation of VIP guest arrivals.
• Main organiser and initiator of all preparations in the hotel for Easter Holidays.
•Ambassador of the service we provide, and a main influence on our guests' first impression.
•Learnt and practiced the importance of pro-activity within a progressive environment.
•Experienced physical and organisational challenges in the Housekeeping Department.
•Part of a team that were responsible for the excellent delivery of service and created the most spectacular events.
•Enhanced my development by being empowered to handle a banqueting event independently.
•Awarded the Ritz Carlton 5 Stars and voted Best trainee, given a distinguished mention by the Banqueting Department.
• Bachelor of Business Administration with Sales & Marketing (with Honours) • Diploma in Hotel Management (Merit) • Vice President, Student Social Committee • Student Ambassador • Class Delegate (2010, 2011, 2012, 2013)