Key Account Manager - Malaysia & Indonesia
Meltwater Group
Total years of experience :18 years, 1 Months
1) Consultative Sales & Portfolio management with both personal and team budget responsibilities
2) Responsible for a portfolio of clients - typically 100-150 accounts
3) Execute (and contribute to improving) programs designed to drive client renewals, add-on software and services sales by increasing client satisfaction and product usage.
4) Responsible for increasing revenue by negotiating long term contract renewals and facilitate portfolio growth by developing up-sale and cross-sale opportunities.
5) Consult, educate and support clients autonomously in utilizing the Meltwater Products.
6) Manage on-boarding tasks in order to fully transfer the client from the Client Acquisition Team into a Meltwater Client.
7) Ensure that all clients derive maximum value from their investment in Meltwater and utilize all their products, through continuous client contact.
8) Identify expansion opportunities and collaborate with Client Growth Team.
9) Be an ambassador for client development throughout the Meltwater Group.
10) Represents Meltwater at client meetings on a regular basis, often involve traveling.
Work Description:
1) Developing a good understanding of our service offering in Carbon Advisory and Sustainability Advisory area along with others Strategic Consulting in Climate Change field and Sustainable development with its various applications, methodologies etc.
2) Developing a sectoral & territorial strategy in Malaysia, Identifying Potential Projects, initiating contact, presenting Emergent Ventures credentials, winning the assignment, establishing assignment contracts, project delivery, assisting consultants and acting as a custodial of client interests to ensure that promises made by us are fulfilled.
3) Developing relationships with potential network partners for business development and enhancing Emergent Ventures reach in Malaysia.
4) Assist clients with Sustainability JumpStart to ensure that a proper system is develop in place before adopting the sustainability framework to the business.
Top achievement with Emergent Ventures (M) Sdn Bhd:
1) Have acquired bundling projects from Malaysia largest Palm Oil plantation business, Felda that have recently raised 3 billion from its IPO this year as the second biggest IPO in the world after Facebook. Currently I am the account manager assigned for current and future business with Felda.
2) Managing the marketing activities of sustainability services for the companies, and suggest the appropriate
affiliation with the sustainability council and body in Malaysia.
3) Managing the bank of information from various industries as per the business development strategies.
Work Description:
1) Structure sales strategy for new product launch in MENA region. Assign the practical strategy to each team member, review the progress and conduct weekly brainstorm to polish the strategy.
2) Identifying new clients and work with established clients to build the interest in the products and services that company has to offer.
3) Dealing with the C-level decision maker on daily basis; to provide them with the right business solutions
( congress, conferences, trainings, or in house trainings) which is essential for the rapid business continuity.
4) Gather all input from clients and conduct constant brainstorming session with the team to determine a workable, realistic and practical approach to overcome client rejections, queries and concerns. Clients inputs are use to brief the production team to outline the potential future program based on the market demand (across all industry).
5) Extensive research in identifying the relevant industry that is suitable for the product launch.
6) Monitor team performance and their KPI as to ensure that every event assign to the team is successfully
manage in order to gain maximum profit margin.
Top achievement with Marcus Evans:
1) Top Sales for the month of May 2008
2) Top Sales for the month of December 2008
3) Highest delegates’ acquisition for “Joint Venture & Strategic Alliances Forum”-Dubai-2008.
4) Highest delegates’ acquisition for “Fashion Merchandising professional training”-Abu Dhabi-2008.
5) Highest delegates’ acquisition for “Electrical Engineering Forum”-Dubai-2009.
6) Highest delegates’ acquisition for “Treasury & Cash Management Forum”-Dubai-2009.
7) Highest delegates’ acquisition for “Mergers & Acquisition professional training”-Dubai-2010.
8) Highest delegates’ acquisition for “CFO Forum”-Dubai
Work Description:
1) Dealing with the consumer sales department which plays a vital role in HSBC Auto Financing business (USA Market) by promoting and selling auto loan product to customer.
2) Proactively identified and address continuous issues and customer concerns, thereby becoming an active
participant in the resolution and prevention process.
3) Continually expand the knowledge base of our team and our customer.
4) Handle every inquiry, concern, and complaint in an accurate, professional expedient and cost efficient way.
Field Of Study : Marketing Management and International Marketing Management, International Business, Financial Analysis Management , Information System Management, Strategic Management, Human Capital Management
Field of Study : Quality and Strategic Management/Operation Management/Business Ethics/Management Accounting
Field Of Study : Administration of Stock broking firms, Analysis & Valuation of Equities, Behavior of Stock Prices, Portfolio Management, Statistic