HR Director
HungerStation
Total years of experience :23 years, 0 months
Organization Development -Talent Attraction - Employee Services - Staff satisfaction - Sustainability
• Manage the Employee Relations Department . • Manage the Recruitment Department .
• Manage the Payroll Department .
• Manage the Support Service Department .
• Manage the Government Relations Department .
To create a clear and up to date HR foundation methodology from the general organization level to the basic job description, and ensure a clear vision for optimum duty execution from the organization to the
To ensure taking the requirements of the hiring department and reflecting through acquiring vital talents that are fit for culture and values
To ensure a positive employee experience in a timely manner and executed in a proper fashion
To ensure that the training programs, compensation and benefits, talent management function work in harmony to ensure that the environment is desirable and that employee turn over is kept to a minimum
• Manage the Employee Relations Department .
• Manage the Recruitment Department .
• Manage the Payroll Department .
• Manage the Support Service Department .
• Manage the Government Relations Department .
• Handle the hiring process in Call Center Agent, team leader & Unit Head.
• Hiring female’s staff in Call center.
• Reduce the attrition % in call center.
• Increase the hiring staffs; make new agreement with agencies to provide candidates looking for job.
• Search for new outsourcing company.
• Recruiting Policy.
• Selecting Policy.
• On-Boarding Policy.
• Performance management Policy.
• Pipeline Planning
• Succession Planning.
• Career Path.
• Retention.
• Improve the Local Recruitment Process in Habib Group.
• Focus in Saudization Process percentage.
• Replace the Non-Saudi Staffs By good Saudi Qualifications.
• Make agreement With Saudi University and institutes to provide the Habib Group good candidates for hiring.
• Make agreement with IPA to provide the group list of graduate names to contact with them for interviews.
• Make agreement with Al-Khalij Company (New Horizon) for receiving names from their side.
• Help the HR Manger to improve the human resource Policy.
• Make the training course to new staffs in Group.
• Update the Manpower data in monthly basis to provide all department staff need.
• Set with staffs resigned to see the reason and try to keep them.
Worked in the Financial Planning Division of the Investment Department to sales the saved box in samba to customers (28 April 2001 - 01 May 2001.
• After one Year I take the responsibility in that unit as the team leader (01 May 2001 - 01 Jan 2003).
• I worked of CAB Department in Sales Unit to contact with customers and offer for them the samba product (loans & credit card) (01 Jan 2003 - 20 June 2003).
• Team Leader of the sales Unit (20 June 2003 - 24 April 2004).
• Then I transferred to Samba Phone Department, as Admin Work to Listen the call for Agents and Evaluate them (24 April 2004 - 01 Jan 2005).
• Supervision on the IPO Unit of Samba Phone Department- the IPO of ETIHAD ETISALAT Company (01 Jan 2005 - 01 June 2005).
• Supervision on the IPO Unit of Samba Phone Department- the IPO of ALBELAD Bank.
• Supervision on the IPO Unit of Samba Phone Department- the IPO of SADAFCO Company.
• Team Leader in Samba Phone Banking, human resource & Secretary Units from Jun 05 till Dec 2007.
• Responsible for the recruitment and Employment in Samba Phone Banking.
• HR & Training back up Unit Head n Call center Department (Jan 2008 till June 2012) .
• Make the phone screening for new candidates who they apply to work in cell center department.
• Prepare the materials of on-boarding course for new staffs.
• Give the training of Introduction of bank & call center importance to these new staffs.
• Give the new staffs training of Human Resource & inform them about the call center policy & procedure.
• Prepare the samba phone salaries staff - monthly basis .
• Job Description to All title and Function .
Time Management Stress Quality Assurance Solving Problem . Decision Manking
