Ola  Kassou, Human Resource Executive

Ola Kassou

Human Resource Executive

Nadia Global Group

Location
United Arab Emirates - Dubai
Education
Diploma, Business Administration and Computer Information System
Experience
10 years, 5 months

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Work Experience

Total years of experience :10 years, 5 months

Human Resource Executive at Nadia Global Group
  • United Arab Emirates - Dubai
  • August 2020 to October 2020

NADIA Global is the largest and most accomplished Recruitment and Training consultancy in the Gulf region.

- Recruitment (Sourcing, selection, interviewing), Sourcing candidates by using internal databases and social portal (LinkedIn, indeed).
- Screen candidate’s resumes and job applications.
- Develop and update job descriptions and job specifications. - Pay roll and salary processing - Good understanding of Wages and compensations policy. - Good understanding of UAE labor Law, Emiratization law, UAE Wages Protection System (WPS), Visa process. - Preparing Employment contracts and Pay slips.

Customer Service Representative at RAK Economic zone (RAKEZ)
  • United Arab Emirates - Dubai
  • January 2018 to June 2020

RAKEZ is a business and industrial hub that offers solutions to free zone and non-free zone businesses. Established by the government of Ras Al Khaimah

- Maintaining a positive and professional attitude toward customers.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keeping records of customer interactions, transactions, comments and complaints.

Secretary of Vice Chairman & Receptionist at Ras Al Khaima Transport Authority
  • United Arab Emirates - Ras Al Khaimah
  • August 2013 to May 2017

RAKTA is government authority organizes and plans all transportation services in the emirate.

- Managing the daily/weekly/monthly agenda and arrange new meetings and appointments
- Preparing and disseminating correspondence, memos and forms and prepare minutes of meetings.
- Answering phone calls, taking messages and transferring calls to appropriate office personnel.
- Develop and maintain a filing system and undertake receptionist duties
- Make travel arrangements

Collection Representative at Barclays Bank
  • United Arab Emirates - Abu Dhabi
  • January 2008 to September 2011

- Calling and reminding customers regarding Credit cards overdue payments.
- Take actions in order to encourage timely payments
- Maintain record of past payments and inform customer of same and prepare loan payment schedule.
- Monitor and ensure regular follow up on Credit cards payment and analyze all customer accounts.
- Negotiate payments with customers through all payment methods.

Education

Diploma, Business Administration and Computer Information System
  • at Emirates College of Technology
  • June 2007

Specialties & Skills

Secretarial
Admin Assistant
Company Administration
Customer Service
Human Resources
Good understanding of UAE labor law
Knowledge in (WPS) Wages Protection System.
Customer Service Skills
Sourcing candidates by using internal databases and social portal (LinkedIn, indeed)
Communication Skills.
Salesforce experience
Professional in MS office Word and Excel

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Professional in Human Resource Management From Nadia global training institute (Certificate)
Date Attended:
October 2020
excellence in customer service over the phone (Sep 2016) (Training)
Training Institute:
Sheikh Saqar Government Excellence program
Date Attended:
January 2016