General Manager
Albidaa Group of Compagnies
Total years of experience :20 years, 2 Months
- Create the company rules and regulation in accordance with ISO 9001 and OHSAS 1800
- Monitor the daily activities of Showrooms, Point of Sales and Workshop
- Be involved in Company Financial strategy
- Research and open new project by dealing with international retailers and suppliers
- Establishing contracts and negotiates with leasing department, contactors, etc.
- Managing the over whole activities of each department: HR, Sales & Marketing, IT, Finance and procurement.
- Report to the Chairman and owner of the Company by Daily, weekly, monthly yearly reports
- Prepare the yearly company strategy with all stakeholders head managers.
Superintendent of the New Doha Airport Car Park, I was Hire to prepare, coordinate and establish a team of 200 people from 14 nationalities and split on 5 departments. Responsible to maintain the agreed and accurate staff level required by the contractor, Qatar Airways, I had to monitor and control expenditure in accordance with the budget, create procedures levels of delegated authority and control financial audit by taking appropriate action when variances occurred. Involved in every aspect of the contract, i participated at all commercial meeting with clients, implemented head office strategies, maintained strong internal/external relationship with stake holders and sent daily, weekly and monthly reports to top management.
Awarded by the success of the airport grand opening and the faculty to stabilize a daily operation staff in HIA car park by host more than 12 000 cars daily ratio and where 99% of customers have to use the automatic pay machine when the level was less than 5% in the old airport.
1. Analyse and identify local market trends to open new project area.
2. Target Risk Factors and give expertise to the company for invest on it.
3. Understand the market need and offer the best solution on accordance of the company policy.
4. Access the feasibility of the project and find the way to adapt it in the market constrains.
Telemarketing Senior Officer
1. Sales and Plan package holyday including hotel - ticket - restoration - on BtoB and BtoC market.
2. Identify client requirements and manage suitable proposal in order to Disney catalogue.
3. Ensure and maintain the high service quality in accordance of Disney standard.
4. Reach and achieve quarter target set by the management.
Project Event Developer
1. Market analysis and Client Prospecting to offer a tailored Event product.
2. Coordinate all suppliers and manage the event for leisure group.
3. Present the business opportunity with graph and result to management.
4. Draft PowerPoint presentation and create sale support for call center agent.
Marketing executive - Business Developer
1. Prospect, develop and follow School Groups portfolio from Paris and all West French Market.
2. Elaborate the Regional Sale Forecasts and ensure achievement of marketing department goals.
3. Negotiate and develop marketing strategies: Telemarketing, emailing, sales exhibition, etc...
4. Animate conference to promote Disney school package product in order to plan site visit.
Administrative Officer
1. Coordinate and prepare journey of group’s client on B to B and B to C.
2. Follow and revival hotel package to insure the respect of schedule payment.
3. Frontline contact (VIP priority) for the Disney’s VIP Customers.
4. Follow-up of customer service satisfaction level from order to payment through production.
Team Leader
1. Lead, motivate and supervise a Team of 60 employees, scheduling their daily task and duty.
2. Control and verify cashiers recite and report any deviation to financial department.
3. Manage Guest flow by providing Hourly counting to anticipate the occupancy ratio..
4. Reporting to Guest entry manager, insure achievements of target, promote staff and be a team player.
Park Host agent
1. Host, Secure and control the flow of Disney’s visitor. Manage customer complain and issue.
2. VIP Guide for known personality during Special Events in order to facilitate their journey.
3. Ticket Sales by using a wide variety of differing computerized systems.
4. Task Force to reinforce staff in hotels, restaurants and boutiques.
Involve political, social, religious, cultural, economic and intellectual aspects, not forgetting the history of science and technology.