Admin Assistant
Abu Dhabi National Insurance Company
Total years of experience :3 years, 10 Months
ADMIN ASSISTANT, ABU DHABI NATIONAL INSURANCE COMPANY
March 2011 - June 2012
Scheduling meetings and writing minutes of meetings.
Track payments or refunds from different companies
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Provides information by answering questions and requests.
Answering and transferring phone calls.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Greet visitors and determine whether they should be given access to specific individuals.
Open, sort, and distribute and direct incoming correspondence, including faxes and email.
File and retrieve corporate documents, records, and reports.
ADMIN ASSISTANT, HEALTH AUTHORITY OF ABU DHABI
October 2008 - March 2011
Answering and directing calls of PRO’s and applicants
Receiving and directing emails from the PRO’s and applicants
Printing License Cards for the applicants.
Doing data entry in HAAD system.
Organizing and filing important documents.
Credentialing Applicants Files.
Maintaining manuals and computerized files.
Drafting memos and external correspondences.
Distributing all incoming mail.
Preparing meeting schedules.
Arabic and English typing.
Receiving and writing patient complaints and did investigations of the complaints.
Order office supply and stationary.
IT HELP DESK, ABU DHABI UNIVERSITY
August 2007- October 2007
Respond to requests for technical assistance in person, via phone, or electronically.
Monitor Service Desk for the requests assigned to the queue and process first-in first-out based on priority.
Diagnose and resolve technical hardware and software issues.
Track and route problems and requests and document resolutions.
Perform timely workstation hardware and software upgrades as required.
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Connecting Videoconference and projectors to various classes.
Manage PC setup and deployment for new employees using standard hardware, images
and software.
Assign users and computers to proper groups in Active Directory.
ADOBE PHOTOSHOP, ADOBE ILLUSTRATOR, ADOBE IN DESIGN, CORELDRAW, DREAM WEEVER, 3D MAX COURSES IN AL KHAWARIZMI
ICDL COURSE – ABU DHABI January 2009
ABU DHABI UNIVERSITY – ABU DHABI - INFORMATION SYSTEM TECHNOLOGY Had my degree in IST with minor of Business Administration in 2008.
DIPLOMA IN INFORMATION TECHNOLOGY - ABU DHABI