Network & Systems Operations Supervisor
Saudi Gulf Environmental Protection Company
Total des années d'expérience :14 years, 1 Mois
• Manage network performance and implement changes to improve efficiency.
• Determine which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
• Ensures that IT users’ requests are addressed in a timely and cost-effective manner, via internal IT resources or via external suppliers of IT services.
• Configuring and implementing Remote Access Solution IPSec VPN.
• Securing Switch access.
• Designing and implementing wireless architectures (Unifi Wireless - Ubiquiti Networks UAP-AC-HD UniFi AP AC)
• Configuring Voice VLANs and QoS VLANs.
• Design secure and scalable networks.
• Documentation of all network setups.
• Analyze helpdesk inquiries to identify recurring user problems, recommend solutions, and to identify areas where helpdesk services can be improved.
• Ensure that proper preventive maintenance actions are in-place and applied to users’ desktops/laptops.
• Lead and participate in all IT projects.
• Resolve daily issues of a complex scope that impact the team and overall business objectives.
• Monitor user's feedback through email, phone or face to face.
• Maintain Sophos Endpoint Protection (installation, activation, renew licenses, etc.)
• Network operation & Support (high level) - No downtime for all connection types (telephones, internet, branches connection, CCTV online, etc.)
• Configuration and maintaining Cisco switches, IP Phones, and Unified communication servers.
• Managing vendor relations.
• Responsible for overseeing the local area network (LAN), wide area network (WAN), virtual private network (VPN).
• Install, configure, and troubleshoot network and application server hardware, network operating system software, and peripheral network equipment such as routers, cabling system, network interface cards, modems.
• Make sure that the networks are secure and operating properly, determine the levels of user accessibility according to their IT department policy.
• Troubleshoot connection problems or conflicts.
• Firewalls, switches & load balancers implementation, management & troubleshooting.
• Developing local operating procedures and policies as needed or requested.
• Monitoring the ongoing operation of the switches and identifying potential issues and preventive actions as needed.
• On-going network equipment installation, testing, maintenance, and enhancement.
• Work with IT staff, and vendors/contractors to install equipment, networking software, and required applications.
• Evaluate, and fine-tune switches and routers to achieve peak efficiency and to avoid bottlenecks.
• Ensure integrity of the network infrastructure, and work with the IT support team
• Design network configuration and implementation plan
• Develop and enforce policies to ensure network security measures are met
• Prepare VOIP, WLAN, Wireless-WAN, Point-to-Point communications
• Plan short-term or long-term network requirements to provide recommendations
• Network administration (including backup, security management, user account management, e-mail systems, internet access, office systems ERP and functional-based applications support).
• Provide support for servers, network, desktop hardware, applications and licenses.
• Roll out hardware and software to ensure optimal deployment of resources.
• Secure system by developing system access matrix, monitoring, control, and evaluation.
• Assist in establishing and testing disaster recovery policies and procedures, maintaining documentation, SW/AV updates.
• Receive support tickets from users on-campus & over-phone and delegated these tasks to appropriate personnel.
• Deliver troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.
• Implement improved assessment and analytical techniques for further achievement of identified departmental goals.
• Create performance reports for IT Department to meet stated management expectations and relevant standards.
• Overseeing the daily performance of computer systems.
• Windows based Server Installation and Administration, Security administration, assign access rights to users on the network.
• Monitor, administer and update Anti-Virus and Anti-Spam software’s for Servers and Workstations.
• Administer all Backup policies and ensure that Backup jobs are successfully accomplished.
• Manage Wireless network.
• Ensure and achieve the cost-effective use of information technology resources (PC’s, Servers, Printers, Notebooks, etc.) by controlling, coordinating and advising their purchase.
• Setting up equipment for employee use, performing proper installation of cables, operating systems, hardware, software.
• Ensure security of equipment’s.
• Responsible for re-allocating computers to users.
• Configure folders and printers sharing, manage, troubleshoot and assign sharing access as appropriate.
• Troubleshoot user problems for computer software or hardware, E-mail, Network connections and Network printing.
• Configure e-mail web server and internet access.
• Prepare IT reports, charts and submit to the department head.
The Information Systems major, which is housed in the College of Computer Science, prepares its graduates to design and build computerized data processing and decision support systems. The program is technically oriented, emphasizing the design and implementation aspects of large-scale information systems as well as the more traditional managerial and organizational issues, and it balances development of system engineering skills with learning to deliver reliable systems on time and within budget. Throughout the program, students are exposed to diverse application areas ranging from traditional business, finance, and accounting through telecommunications, networks, multimedia, and database management, to computer-aided design and industrial production management systems.
