Asst. Front Desk Manager
Holiday inn bur dubai
Total years of experience :18 years, 0 Months
Main Duties
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensures that the Front Desk is manned, operationally prepared and stocked at all times.
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
Administrational
• Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular Docket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and save the data correctly for the CID Report.
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
Operational
• Attend the daily handover briefing at the beginning of each shift.
• Identify and anticipate guest’s needs and assist in any possible way,
• Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct.
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
• Assist the CID Clerk with entering the data in the computer system whenever required.
• Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
• To be fully knowledgeable in the operating procedures and application of the telephone switchboard.
• To be responsible of answering all incoming calls cautiously and politely and to always provide correct information to the caller.
• To be responsible in channeling telephone calls to the proper extensions smoothly and politely.
• To be knowledgeable in the operating procedures and application of the computer.
• To practically apply the proper principles of effective telephone courtesy.
• To report faults detected or made known to the Telephone Supervisor verbally or through the logbook and to follow through with the Telecommunications Department.
• To handle wake-up calls requests manually or by the computer.
• To be fully informed on the daily banquet functions of the hotel or any other promotions available to the hotel guests or the public.
• To handle the programming and turning of in-house music in accordance to the schedule.
• To handle the screening of all in-house movies efficiently and on proper schedule.
• To report to the Telephone Supervisor, the Assistant Manager, the Assistant Front Office Manager or the Front Office Manager any comments, complaints, observations or irregularities within the hotel premises, mentioned or reported to her by the hotel guests, executives or staff.
• To be fully knowledgeable of relevant information relating to hotel facilities, places of interest, shopping areas, etc.; and be capable of offering first hand positive information to hotel guests when required or requested.
• To be properly attired when on duty and to have discipline at all times.
• To properly handle emergency procedures relating to bomb hoax and fire and be fully conversant with the procedures.
• To compulsorily attend pre-shift briefings and communication meetings or any other meetings required or instructed by the Telephone Supervisor, the Assistant Manager; and/or the Assistant Front Office Manager or the Front Office Manager.
• Customer services and handling the customers’ issues
• Provide customers with hospitality and satisfaction.
My duties:
• Welcome customers and entertain them well.
• Sales Man in show room of GFF for Men Fashion.
• Promote our product to our clients and reach their satisfaction.
• Maintain the hold issue of the customers.
Personal Skills:
• Excellent interpersonal communications, self motivated and hard working
• Flexible, able to adjust to different kinds of people
• Willingness to work effectively and efficiently
• Confident and have a strong personality
• Sales Analysis
• Interested in team work
• Able to work under stress condition
• outgoing, friendly, and good at dealing with people
• Customer Service oriented