Omar Feroz, Senior Enterprise Relationship Manager

Omar Feroz

Senior Enterprise Relationship Manager

Bayt.com

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Business Administration with concentration of Quality Management
Experience
12 years, 8 months

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Work Experience

Total years of experience :12 years, 8 months

Senior Enterprise Relationship Manager at Bayt.com
  • Saudi Arabia - Riyadh
  • My current job since January 2017

1. The primary responsibility of this role is to increase Bayt.com‘s product portfolio per customer and to maintain the highest level of customers’ loyalty.
2. Maintain and grow transactions and revenue volumes from assigned database of customers.
3. Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
4. Effectively manage the growth of assigned customers through transactional and solution-oriented selling approach.
5. Determine customers' recruitment needs, and prepare proposals to sell services that address these needs
6. Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
7. Oversee fulfillment of
i. Training
ii. Customer Care
iii. Traditional recruitment
iv. Executive Search

8.Essential Tasks:
- Initiate primarily telephonic outbound calls to the assigned database.
- Effectively qualify through Recruitment Needs Analysis; using value-based selling
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of customers contacted into CRM.
- Manage growth of customer’s business by developing them to be loyal customers of Bayt.com
- Accurately use CRM for sales processing; keep comprehensive, accurate notes in CRM, prepare forms or agreements to complete sales.

Enterprise Relationship Manager at Bayt.com
  • Saudi Arabia - Riyadh
  • January 2015 to December 2016
Relationship Manager at Bayt.com
  • Saudi Arabia - Riyadh
  • January 2014 to December 2014
Enterprise Product Specialist at Bayt.com
  • Saudi Arabia - Riyadh
  • November 2012 to December 2013

• Assist clients to search Bayt’s database for suitable candidates.
• Present a shortlist to clients for various career level positions.
• Provide training sessions to clients on how to utilize Bayt.com services & the Branded Career Channels (BCC).
• Coordinate with the IT department for any technical issues/enhancements in the website.
• To develop a strong and long-term relationship with new and existing customers.
• To leverage this relationship to ultimately promote Bayt products and services and motivate repeat client usage.
• Report to designated consultant on all sales & operational matters.
• To continuously conduct market research on customers’ needs and share it with department heads in order to improve Bayt’s offerings.
• Carry out other sales & operational activities as requested by the management.

Student Affairs Officer at Al-yamamah University
  • Saudi Arabia - Riyadh
  • July 2011 to October 2012

- Created operational plans for the career center.
- Planned and carried out projects within the career center.
- Created Strategic Plans for the Deanship of Student Affairs and Registration Department in the university.
- Designed the Alumni association program and managed the program implementation in the university.
- Managed the re-processing of the Cooperative education program in the university.
- An active member of the Quality Assurance Committee which works on acquiring the NCAAA accreditation- handling:
- Identification KPI's, external & internal benchmarks/targets, in reference to the standards.
- Preparing internal operating policies and procedures and action plans.

Education

Bachelor's degree, Business Administration with concentration of Quality Management
  • at Al Yamamah University
  • June 2011
Bachelor's degree, BA with concentration of Management Information System
  • at Al Yamamah University
  • June 2011
Bachelor's degree, English Language Communication and Writing Proficiency Certificate
  • at Saudi Interlink Language Centre (SILC)
  • December 2008
Bachelor's degree, International Computer Driving Licence (ICDL)
  • at Al Yamamah University
  • December 2007
Bachelor's degree, System Analysis & Design Certificate
  • at Arbosan for Computer Education
  • December 2007

Specialties & Skills

Key Account Management
Management
Developments
HR Management
Excellent analytical and inter personal skills
Team player, but also able and willing to work individually
Email clients, and Internet related softwares
Very good communication and presentation skills
Very quick at comprehending new material
MS Office (Word, Excel, PowerPoint, Access, Publisher)
Skilled in writing and preparing reports, presentations and researches
Able to work overtime, under pressure, and has strong time management
Up to date on current IT trends and technologies

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Student educational support and counseling services (Training)
Training Institute:
National Commission for Academic Accreditation & Assessment (NCAAA)
Date Attended:
May 2012
The Art of Leadership (Training)
Training Institute:
Aljomaih Academy
Date Attended:
February 2012
Developing Research Abilities: Idea Formulation and Research Management (Training)
Training Institute:
King Abdulaziz City for Science & Technology (KACST)
Date Attended:
March 2012