Senior Account Manager
Ifco Shipping
Total des années d'expérience :10 years, 10 Mois
• Meeting new prospects and create new opportunities
• Follow up on all existing contacts and clients and work on enlarging the volume of work with the existing ones.
• Quote with the operation team efficiently.
• Perform follow-up until order is given.
• Align with the operation team the good flow of the operation process and insure that commitments are delivered in full
• Check and control clients ageing and ensure that payments made on time.
• • Target strategic accounts
• Maintain existing accounts, clients, and work on enlarging the volume of work with the existing ones along with sales team.
• Contribute to team effort by accomplishing related results as needed.
• Establish and adjust selling prices by monitoring costs, competition, and supply and demand.
• Maintain and enhance the quality of the work and the image of the company
• Forecast and set up sales action plan in order to achieve sales target required by the company.
• Targets new prospects and maintain existing customers
• Tracks sales opportunities to develop a sales funnel of potential customers.
• Builds relationships with various customer departments to solidify customer contacts used to retain business.
• Develops customized rate comparisons to highlight the financial benefits of shipping with UPS.
• Resolves customer inquiries to build trust and credibility.
• Marketing, Telemarketing, and scheduling
• Identifying complex problems and reviewing related information to develop and evaluate option and implement solution
• Providing excellent customer service
• Achieving the target goals and profits
• Training new employees and providing them with a clear and concise career path within the organization.
• Planning and preparing for seminars
• Conducting studies and researches to evaluate and assess the quality of the program result
2002-2003 Shouf National College Baakline, Lebanon ➢ Secondary School Certification