Customer service representative
Commercial International Bank C.I.B.
Total des années d'expérience :13 years, 11 Mois
•Act as a first line for the bank by receiving customer calls to clarify all customers enquires about our products.
•I am committed for my monthly target of certificate of deposit and cards insurance to grow our bank market share.
•Make sure to solve all customers' problems about their accounts, cards and their position movements.
Make sure to solve all customers' problems about their accounts, cards and their position movements
• About my job :
• used to retain angry customers not to port out or downgrade their monthly bundle by recommending them the best offer or rate plan depending on them usage and need ((got employee of the month for Jan 2011))
• Contributed with testing team testing new promos avoiding its launching problems
• Deal with rush time and ability to work for over time ((got Vodafone appreciation award for supporting the company while Jan crises ))
• Being a mentor for new comers agent to get system, info and the way of handling basics
• Believed that in team work each on achieve more
• Handling all kinds of problems and inquires about customers bill as billing advisor