Relationship Manager
WHITE HATS
Total years of experience :13 years, 5 Months
As a RELATIONSHIP MANAGER I analyze client sites for areas that need to improved, deleted, or revised. Prepare detailed strategy reports. Identify the least expensive but most powerful and profitable keywords for client sites. I serve as primary point of contact for the customer throughout the implementation project, and successfully transition the relationship at the end of the project. I mainly Coordinates with clients, payment networks, FIs, client facing groups, PMO, Business Analysts to facilitate project requirements.
Key Achievements:
• Responsible for prospecting and closing core internet marketing solutions, SEO, and IT web applications for White hats Start-up Company.
• Managed 22 accounts over various verticals with a monthly budget of $25, 000.
• Ensured overall operational management of Search Engine Marketing department, generating in 2014 (break through increase of 30% in comparison with 2015).
Develop employee-oriented company culture that ensures quality, continuous improvement and high performance. Supervises workforce planning including managing the organizational structure and business engineering. Supervises on setting the policies and systems of human resource management. Assuring the processes of human resource management according to the laws, regulations and company policies.
As an OPERATIONAL MANAGER, I was managing the Operation Department of Ice Dice; Ice Dice is operating with an Ice products portfolio with a view to ensure a strong presence in ice industry. I was able to lead the operation and Sales team to double the existing customer generating total export volume of Ice Cubes. The performance was increased in just one year time. Furthermore, I myself supervised the development of sales staff with good number of trainings and coaching. I myself also supervised the analytical reports.
Key Achievement:
• Increased sales of the Ice Dice Pvt Ltd product line from year 2011 to year 2012 with a 25% margin.
• I was asked to oversee the consolidation of two of our larger facilities. (New Jersey City, NJ and Philadelphia, PA) This was a special project monitored by the president of the company due to failed attempts at other large facilities.
• Develop a professional consulting relationship with 30+ franchised stores focusing on improved operational and financial performance.
