Omnia Bediri

 Manage, train, and guide call center agents to execute their tasks.
 Monitor agents and calculate call center performance.
 Implement and analyze reports.

 Answer inbound and outbound calls as well as assist customers who have specific inquiries or
complaints.
 Handling multi comprehensive projects (Economic City

Formulation and implementation of HR Policies, processes and systems covering all areas such as
employees’ development, talent management, rewards, performance, and HR business partnering.
* Prepare promotion request by evaluating the employees.
* Building the (Core Competencies).
* Design, implement and manage salary classification and compensation programs
* Conduct analysis of compensation and benefits within a company.
* Assist on prepare occupational classifications, job descriptions, and salary scale.
* Oversee competitive analysis, merit increases and salary structure.
* Develop job descriptions for various positions and determine appropriate base pay.
* Advice on salary increase requests.
* Offering discounts to employees.

2016
* Participate in strategic and practical plans to address HR issues
* Assist in the development and integration of policies
* Provide advice and recommendation to HR personnel for resolution of daily issues
* Conduct research through various methods(data collection, surveys etc.) to identify a problematic
situation or find the cause
* Devise plans and techniques to drive change and culture management
* Apply project resources according to the approved project plan.
* Track and report on progress to plan.
* Review systems and processes and make modification to address issues.
* Give clear directions and instruction to both team members and stakeholders with regards to external
factors, to enable them carryout their duties effectively.

by Using SAP HR System:-
* Employee profile.
* Create vacant position.
* Vacant position report.
* Request Annual leave.
* Quota overview.
* Warning letter.
* Wage statement with HR forms.
* Personal Action (hiring, transfer, promotion, termination and retired).
* Create HR offer letter.
* Housing allowance process.
OTHER RESPONSIBILITIES:
* Supervision, following up, controlling the work procedure & develop employees skills.
* Following up all medical insurance cases.
* Medical insurance cards issue, delete and add all co employees.
* Employees’ medical payment.
* Attend the recruitment exhibitions.
* Implementing HR Report. (Weekly, monthly, delay).
RECRUITMENT:
* Advise BU/Dept. heads, interview panel members & candidates on the recruitment process, terms
and conditions of employment.
* To conduct a Job briefing session to understand the nature of the role, position specification and all
selection criteria of the vacant position with BU/Dept. head.
* To advertise the vacant position internally in order to identify the availability of any qualified
candidates within Binzagr Co. and publish external advertisements through the company sourcing
channels.
* To source and screen applicants through the agreed selection criteria during the Job briefing session
with BU/Dept.
* To conduct phone screening and at least two pre-employment reference checks using the Phone
Screening & interviewing form.
* To conduct HR interview and provide feedback using the Phone Screening & interviewing Form.
* To send shortlist of selected candidates to the BU/Dept head.
* To attend the technical interview with the BU/Dept. head.
* To negotiate the job offer and prepare final written offer to the selected candidate.
* To complete and gain appropriate approvals for the HAF “Hiring Application Form”.
* To complete the Bank Account Information Form & the Female Employee Undertaking form by the
candidate.
* Upon successful results forward candidates documents to the Onboarding Team.
* To update and send the recruitment report to the Recruitment Manager weekly basis.