Osama Ayach, Regional Manager

Osama Ayach

Regional Manager

Real Estate Investment

Location
Saudi Arabia
Education
Diploma, Human Resource Management
Experience
16 years, 4 Months

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Work Experience

Total years of experience :16 years, 4 Months

Regional Manager at Real Estate Investment
  • Saudi Arabia - Jeddah
  • My current job since October 2017
recruitment manager at Al Riadya - HR & Recruitment Consultancy
  • Saudi Arabia - Riyadh
  • My current job since September 2019
Freelance Photographer & Filmmaker at Freelance Photographer & Filmmaker
  • Saudi Arabia - Riyadh
  • My current job since January 2010
Recruitment Manager at DANAH GROUP
  • Saudi Arabia - Riyadh
  • September 2017 to February 2018

Recruitment Manager

Recruitment Manager at Yazeed Al-Rajhi and Brothers Holding Company - JanBurger Company
  • Saudi Arabia - Riyadh
  • January 2014 to September 2017

• Plan, develop and innovate recruitment strategies
• Manage recruitment channels, and provided services contracts
• Manage recruitment team activities
• Manage job advertisements portal contracts
• Manage job fairs, and recruitment campaigns
• Perform needs analysis, and participate in manpower plans
• Prepare recruitment plan, and budget
• New employee orientation and induction programs
• Writing JD’s, updating old JD’s, and managing their advertisements
• Manage and Control recruitment budget, if applicable
• Report to management and coordinate with HR manager
• Maintain team performance
• Any more tasks from my direct manager

Assistant Manager Sales Real Estate at Alrajhi Bank
  • Saudi Arabia - Riyadh
  • December 2013 to April 2014

• Follow-up to the client's request and sure of the correct calculation to him and to make sure the drug is it eligible for purchase by the Bank and then print the contract to the customer and to ensure the authenticity of his signature and the rest of the stages to end a puppet of the client unloading and receiving his home
• Supervision of Mortgage sales team members in the government sector and the private.
• Any more tasks from my direct manager.

Duty and Night manager at Starwood Hotels & Resorts Worldwide - Sheraton
  • Saudi Arabia - Riyadh
  • April 2010 to December 2013

• Manage job advertisements portal contracts
• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Assists reception, business centre, cashier, concierge and bell captain during they are busy.
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Motivates and maintains good staff relations.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Oversee preparation of daily summary reports.
• Dealing with complaints, problem solving, disturbances.
• Any more tasks from my direct manager.

Customer Service Supervisor at Magazine Saudi Design
  • Saudi Arabia - Riyadh
  • February 2010 to January 2011

• Do the work of a news editor and set up meetings with registered customers.
• Do the marketing of the magazine and communicate with customers and meet them.
• Oversee the daily activities of customer services and coordination.
• Oversee the operations of dealing with complaints and suggestions of customers.
• Writing a daily report to show what has been achieved from work.
• The implementation of the management and administration.
• Helping to develop a customer service policy for an entire organization.
• Any more tasks from my direct manager.

Senior Customer Service at Art Address Company
  • Saudi Arabia - Riyadh
  • December 2007 to February 2010

• Dealing with customer dissatisfaction and complaints filed by a customer service representative or representative of the customer relationship.
• Identify problems and facilitate improved performance and increased effectiveness to continuous improvement of customer service activities.
• Explanation of the client for the services and products offered by the company.
• Running all kinds of incoming and outgoing communication and dealing with customer problems and solve them as much as possible.
• Coordination with customers visit scheduling sales and marketing representatives and their arrangement with the competent authority to do so.
• Any more tasks from my direct manager

Education

Diploma, Human Resource Management
  • at Cambridge, Training College Britain
  • May 2016

managment

Diploma, Hospitality and Tourism
  • at Diploma in Hospitality and Tourism
  • October 2010

managment

Specialties & Skills

Tourism
Human Resources
Customer Service
Marketing
HR Management
Microsoft Office
ادارة موارد بشرية
برنامج المايكروتك لادارة الموارد البشرية
Opera Hospitality
برنامج CTF للبنوك
خدمة عملاء
سرعة في التعامل وحل المشكلة للعميل

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Human Resource Management (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
Basics of administrative regulation (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
Administrative leadership (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
Measuring and evaluating the performance (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
HABC Level 3 Award in Food Safety in Catering (QCF) (Certificate)
Date Attended:
May 2016
Valid Until:
January 9999
Strategic management (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
Functional Analysis (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
Selection and recruitment (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
HABC Level 2 Award in Food Safety in Catering (QCF) (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
Management and industry self-program (Certificate)
Date Attended:
October 2015
Valid Until:
January 9999
Time Management Strategies (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
How do you achieve your goals (Certificate)
Date Attended:
September 2015
Valid Until:
January 9999
English Certificate (Training)
Training Institute:
LSI
Date Attended:
March 2009

Hobbies

  • Filmmaker
  • Photographer