Osama Haddadin, IT manager

Osama Haddadin

IT manager

Caritas Jordan

Location
Jordan - Amman
Education
Bachelor's degree, InformationTechnology
Experience
16 years, 7 months

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Work Experience

Total years of experience :16 years, 7 months

IT manager at Caritas Jordan
  • Jordan - Amman
  • My current job since April 2014

My job responsibilities in this position require me to manage all IT activities in 15 branches with approximately 450+ users in Jordan and this include:

A. Installing configuring and maintaining all
branches IT System and components like
Operating Systems, Local Area Networks, HR
System, Active Directory, Antivirus and other.
B. Implement office 365 product (Email Addresses,
SharePoint online 2013, Planner, Dynamic apps
and Group Permissions) and migrated all local
documents to share points sites.
C. Responsible for design network structure to all
Caritas Centers.
D. Responsible for CCTV in all branches.
E. Make a backup as a precaution to against the
loss of information on the organization's
programs and device’s employees, within
scheduled plans or periodically checking for
Backup
F. Follow-up with all activities of the server room
on a daily basis and the availability of air
conditioning systems and the necessary safety.
G. Provide training and technical consultation for
users of the systems and applications of the
programs of the institution.
H. Participate in the development of technical
specifications for software and information
systems in accordance with the needs of the
institution current and future evaluation of
offers and placement of the appropriate offer.
I. Update and Review the IT policies and
procedures.
J. Responsible for implementing and maintenance
the networks, systems, servers, computers,
Workstations, printers, (data cables, fiber cables,
fiber patch panels, outlets, patch panels,
And cabinets). Switches, storage area network,
UPS, IP telephones, laser & inkjet printers,
routers and access point.
K. Connect the branches together through VPN.
L. Follow up with all external vendors and suppliers
of IT related items and components and ensure
that all procured in time with competitive
quotations.
M. Responsible of an accounting system, HR system
(Menaitech).
N. Working on tracking system for all caritas
vehicles.
O. Working on Inventory system for 10 stores.
P. Responsible on 10 employees in the Caritas IT
team.
Q. Working on Fortinet firewall 100-D.
R. Started to implement CRM system from sales
Force Company.
S. Working on Time attendance software with
finger print machines in all Caritas Centers.
T. Working on Hyper-V technology.

IT manager at Caritas Jordan
  • Jordan - Amman
  • My current job since April 2014

My job responsibilities in this position require me to manage all IT activities in 15 branches with approximately 450+ users in Jordan and this include:

A. Installing configuring and maintaining all
branches IT System and components like
Operating Systems, Local Area Networks, HR
System, Active Directory, Antivirus and other.
B. Implement office 365 product (Email Addresses,
SharePoint online 2013, Planner, Dynamic apps
and Group Permissions) and migrated all local
documents to share points sites.
C. Responsible for design network structure to all
Caritas Centers.
D. Responsible for CCTV in all branches.
E. Make a backup as a precaution to against the
loss of information on the organization's
programs and device’s employees, within
scheduled plans or periodically checking for
Backup
F. Follow-up with all activities of the server room
on a daily basis and the availability of air
conditioning systems and the necessary safety.
G. Provide training and technical consultation for
users of the systems and applications of the
programs of the institution.
H. Participate in the development of technical
specifications for software and information
systems in accordance with the needs of the
institution current and future evaluation of
offers and placement of the appropriate offer.
I. Update and Review the IT policies and
procedures.
J. Responsible for implementing and maintenance
the networks, systems, servers, computers,
Workstations, printers, (data cables, fiber cables,
fiber patch panels, outlets, patch panels,
And cabinets). Switches, storage area network,
UPS, IP telephones, laser & inkjet printers,
routers and access point.
K. Connect the branches together through VPN.
L. Follow up with all external vendors and suppliers
of IT related items and components and ensure
that all procured in time with competitive
quotations.
M. Responsible of an accounting system, HR system
(Menaitech).
N. Working on tracking system for all caritas
vehicles.
O. Working on Inventory system for 10 stores.
P. Responsible on 10 employees in the Caritas IT
team.
Q. Working on Fortinet firewall 100-D.
R. Started to implement CRM system from sales
Force Company.
S. Working on Time attendance software with
finger print machines in all Caritas Centers.
T. Working on Hyper-V technology.

Senior IT Specialist at Sanar Network Solutions
  • Jordan - Amman
  • February 2013 to March 2014

Full consultancy, implementation and customization services.
Onsite support.
Ongoing user training.
Integration with existing infrastructure.
Install and configure PBX.
Install and configure Analog & IPs cameras.
Network Design and Implementation.
Data Center and Disaster Recovery Setup.
On-site Repair and Maintenance.
Backup and Storage Solutions.
Security Solutions.
Managing and configuring LAN/WAN

IT Specialist at Jeeran for Software Development Co
  • Jordan - Amman
  • June 2012 to January 2013

My job responsibilities in this position require me to manage all IT activities and related issues within the Company; and coordinate with Corporate Shared Services to ensure improvement to overall IT strategy and applicable standards. Dealing with all vendors, the purchasing of equipment, software applications, any related items, review contracts, budgets, and other items to assist in evaluating, implementing and supporting the appropriate technologies.

Diagnose hardware and software problems, and replace defective components.

Responsible for networking, system engineering, upgrading and solving all related IT problems for a community of 12 servers. File Servers, DHCP/DNS, Exchange Mail, ActiveDirectory, Print Server, SQL, ISA Server and Forefront threat management Gateway2010", Routers, switches, printers, Smoothwall firewall and about 65 workstations in the head quarter, 1 Site in Saudi Arabia with at least 5 computers connected to the company through VPN .

Provide support and manage my team to carry out all assigned duties.

Prepare & implement IT section polices & procedures for Total Quality Management.

Implement and manage the corporate document management system.

Responsible of an accounting system (QuickBooks) and HR system.

Networking & System Administrator at Jeeran for Software Development
  • Jordan - Amman
  • March 2009 to June 2012

Working on Google Apps: including Gmail, Google Groups, Google
Calendar, Talk, Docs and Sites.

Handle over all company IT operations and report directly to the CEO.

Perform data backups and disaster recovery operations.

Maintain and administer computer networks and related computing environments, including computer hardware, systems' software, applications' software, and all configurations.

Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.

Design, configure, and test computer hardware, networking software and operating system software.

Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

Train people in computer system use.

Coordinate with vendors and with company personnel in order to facilitate purchases.

Maintain an inventory of parts for emergency repairs.

Research new technology, and implement it or recommend its implementation.

Maintain logs related to network functions, as well as maintenance and repair records.

Diagnose hardware and software problems, and replace defective components.

Responsible for Managing and configuring LAN/WAN.

Google Apps Products.

Linux Products.

Maintenance Engineer and Technical Support at IBS Co
  • Jordan - Amman
  • June 2008 to December 2008

Maintenance Engineer and Technical Support Jun 2008 - Dec 2008
IBS Co., Amman

IBS Provides IT and Network solutions to their clients "companies" and helping them in planning their
systems and requirements. Developing and implementing the required solutions.

• I was in charge of implementing and maintenance the networks, systems, servers, computers,
Workstations, printers, (data cables, fiber cables, fiber patch panels, outlets, patch panels,
And cabinets) . Switches, storage area network, backup tape library, UPS, IP telephones, leased
Line internet connection, laser & inkjets printers, wireless access point and hardware support for the company customers (25 Company based in Jordan) . By providing; Network and computer
technical support to the customers by being an outsource IT Administrator
• Responsible for Managing and configuring LAN/WAN.
• Perform data backups and disaster recovery operations.
• Maintain and administer computer networks and related computing environments, including
computer hardware, systems software, applications software, and all configurations.
• Working on ISA server, internet connection, VPN, users' permissions, web filtering.
• Working on Microsoft Exchange Server 2003

at Graduation Project
  • January 2007 to December 2007

• 2007: Graduation Project (Parliamentary Electronic Voting System (P E-Voting System) using
ORACLE 10g.

Education

Bachelor's degree, InformationTechnology
  • at University ofJordan
  • January 2008

2008: B.Sc. degree in InformationTechnology (IT) /Computer Information System (CIS) University ofJordan Amman, Jordan

High school or equivalent,
  • at Greek Catholic School
  • January 2003

Specialties & Skills

Wireless Networking
Wireless Internet
Windows 7
Windows Server 2008
Windows Server 2003
MAINTENANCE
DISASTER RECOVERY
INVENTORY
LAN/WAN
NETWORK SECURITY
OPERATIONS

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

CCNA (Certificate)
Date Attended:
July 2008
Valid Until:
August 2009
ITEL (Certificate)
Date Attended:
September 2008
Valid Until:
August 2009
MCITP (Certificate)
Date Attended:
May 2012
Valid Until:
October 2013

Hobbies

  • Playing Piano & Lute