Osama Eid Abdel Ghany

- Plan, organize, direct, control and evaluate the operations of information systems
- Develop and implement policies and procedures for computer systems operations and development
- Meet with managers to discuss system requirements, specifications, costs and timelines
- Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
- Control the computer systems budgets and expenditures
- Troubleshoot hardware, software and network operating system
- Provide recommendations about accessing information and support
- Troubleshoot all technology issues
- Monitor security of all technology
- Training and develop IT Team through self-stadia and training courses according to organization needs.
- Make new help desk ticketing system to measuring the team performance and record all tickets then analyze and study it to make development plan then make knowledge base for all team members.
- Make new call center system to increase the communications between the newspaper reader and our organization.
- Redesign infrastructure according to organization needs for 4 branches
- Make a virtual environment and disaster recovery plan
- Manage and follow up about 22 Servers and about 600 Users
- Mange And Follow up IT Team that content from 9 members in 4 locations "Alex, 6 Oct, Garden City and Mobtadian "

URL: http://www.almasryalyoum.com/

- Manage the performance of services to BP customers (24 x 7, 365 days per year), ensure
That service levels are achieved in line with contracts and that customers' expectations are meet or exceeded.
- Track the incidents to conclusion in line with SLAs and quality standards.
- Manage critical customers incidents, associated to customer communication, activities
and any appropriate escalations;
- Provide information about incidents analysis and KPIs.
- Build services relationship with customers and conduct service reviews for key Customers.
- Review performance reports, service improvements, service quality and processes;
- Provide management and performance reports.
- Produce management and account performance reports to an agreed schedule or upon request.
- Document, track, and monitor problems to ensure resolution in a timely manner with the least impact to business processes
- Build the IST knowledge base and monitor for consistency
- Ensure that all support staff training needs
- Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels.
- Attend client service review meetings covering performance, service improvements, quality and processes


URL : http://www.bp.com/

- Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels.
- Measure, monitor and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of Summit services.
- Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities.
- Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers.
- Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers.
- Contribute to the success of the business and assist in improving the overall customers experience within the team.
- Ensure that the Summit Mission and Vision, strategy and business plan are understood by all the team.
- Meet goals and KPIs as set by the line manager;
- Ensure that team’s KPIs are monitored; actions are taken, evaluated accordingly and delegated properly.
- Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility.

URL : http://www.orascomtelecom.com/

Construction design and implementation a project of the Nile sugar consisting of two branches, The Head Office branch is located by the administrative department and all managers, Factory branch has all the tools, and finishing the manufacture of sugar and private storage. We implement and deploy all of this :
1- Microsoft Office Communications Server 2007 R2 Enterprise Edition \[OCS-R2\]
2- Microsoft System Center Configuration Manager 2007 \[SCCM\]
3- Microsoft System Center Operations Manager 2007 \[SCOM\]
4- Microsoft Forefront Client Security
5- Microsoft Forefront Threat Management Gateway 2010
6- Microsoft Forefront for Exchange 2007
7- Microsoft Windows SharePoint 2007
8- Microsoft SQL Server 2008 Standard and Enterprise edition
9- Microsoft Exchange 2007
10- Microsoft Active Directory Servers \[2 Sites and 4 Servers\]
11- Microsoft 2008 Cluster
12- Microsoft Certificate Server 2008
13- Microsoft File and Print Server
14- Symantec Backup Exec
15- Configure, install and deploy Dell Enclosure Power Edge M1000 E \[2 Enclosures\]
16- Configure and install Dell Power Edge M610 Servers \[25 Servers\]
17- Dell Racks 45 U \[2 Racks\]
18- Dell Power Vault TL 4000 \[2 Tape Libraries \]
19- Dell EQALLOGIC SAN Storage.
20- Microsoft Windows 2008 Standard and Enterprise Edition

URL : http://www.nile-sugar.com/

1. Make plans for infrastructure and update it by schedule tasks
2. Follow up team to implement the plans
3. Make backup plans for servers and define the schedule backup for every server
4. Conducts effective performance evaluations and mentors those with less experience through formal channels.
5. Helps team execute career development plans.
6. Trains other innovators and clients through both formal and informal training programs.
7. Encourages more junior Innovators to take responsibility for their development within the company.
8. Suggests areas for improvement in internal processes along with possible solutions.
9. Leads internal teams/task forces
10. Approves team members' time and expense reports in a conscientious and timely manner.
11. Make plans for IT and infrastructure

URL : http://www.valleysoft-eg.com/

1- Migration Project for ACWA Power
2- Redesign all infrastructure for migration project
3- Implement, install, configure and Maintenance This Applications :
- Domain Controller, Active Directory
- Configure DNS
- Configure DHCP
- Antivirus Solution ( Trend Micro Office Scan)
- Windows Server Update Services Version 3.0 ( WSUS 3.0)
- Print Server (Xerox & Toshiba)
- Implement SAS Server (SAS Storage System HP Storage Works 1200 1.7TB)
- Office Share Point 2007
- Network Management ( HP Pro curve )
- Servers HP Proliant DL380G5.
- Talley System ( Account System )
- Exchange Server 2007
- CDP Sonic wall Backup Solution
- Implement HP ProCurve 5406xl-48G Switch
- Configure HP PtoCurve WAP 420 Wireless

URL : http://www.acwapowerprojects.com/

1. Rational Tools Administration under windows platform.
2. ClearCase Administration under windows platform.
3. ClearQuest Administration under windows platform.
4. DB2 Administration under windows platform.
5. IBM Tivoli Storage Manager Version 5.3 Administration under windows platform.
6. IBM Lotus Notes R6 Administration.
7. Serf Control and ISA Server Administration 2004.
8. Network Administrator and infrastructure.
9. Backup and Restore Solution for Intercom Servers.

URL : http://www.intercom.com.eg

System Administrator for Network, Technical Support, Hardware maintenance, Help Disk, printer maintenance, P C trapshooting, network trapshooting, printers’ trapshooting and Assistant for IT Manager in Production sector.