Oudades Marouane, Duty Manager

Oudades Marouane

Duty Manager

Living Adventure for Qatar Sports and Events 2022

Location
Morocco
Education
Bachelor's degree, Bachelor of Hospitality and Tourism
Experience
11 years, 7 months

Share My Profile

Block User


Work Experience

Total years of experience :11 years, 7 months

Duty Manager at Living Adventure for Qatar Sports and Events 2022
  • August 2022 to January 2023

Managed staff of up to 10 employees through scheduling and personnel workloads and guided team in developing strong hospitality and customer service skills.
•Increased customer satisfaction, reduced customer complaints.
•Developed and implemented employee training program to improve hospitality, customer service and increase efficiency.

Customer relations Executive at MHM Traiding
  • June 2020 to July 2022

Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership.
•Coordinate and record customer's appointment booking and plot capacity planning to ensure smooth flow of operations in dealership.
•Handle customer's concern, analyze root cause and take improvement activities.

Night Auditor at Atlas Sky Hotel
  • January 2017 to March 2020

Processes invoices and prepares checkout bills.
•Monitors and checks accounting ledger.
•Posts room taxes and charges.
•Processes front desk tasks.
•Tracks room availability and occupancy.
•Prepares daily reports and summary cash balances.

Guest Service Representative at Mazagan Beach and golf Resor
  • September 2013 to December 2016

Greeting guests upon arrival and making them feel welcomed.
•Administering check-ins and check-outs.
•Providing front desk services to guests.
•Assigning rooms and taking care of administrative duties.
•Coordinating with bell service and staff management.
•Being a source of information to guests on various matters such as transport and restaurant advice.

Customer Service Advisor at Phone Group
  • Morocco
  • December 2011 to August 2013

Handle customer enquiries, answering any questions and queries over the phone.
•Provide support and comprehensive product / service information to customers
•Build relationships with customers
•Assist customers in making purchasing decisions

Education

Bachelor's degree, Bachelor of Hospitality and Tourism
  • at Conservatoire national des arts et métiers
  • January 2013

, Technical university degree in industrial maintenance (DUT)
  • at Higher School of Technology
  • January 2011

, High School degree in Science Experimental
  • at Laayoun High School
  • January 2008

Specialties & Skills

Communication Skills
Interior Design
Fashion Design
Customer Events
BOOKING (RESOURCE PLANNING SOFTWARE)
CAPACITY PLANNING
PURCHASING
COORDINATING
MANAGEMENT
OPERA (WEB BROWSER)
ACCOUNTING
OPERATIONS
PLANNING

Languages

Arabic
Expert
French
Expert
English
Expert