Food & Beverage Manager
wafi Hotels
Total years of experience :20 years, 6 Months
• Managing F&B department operations and maximize performance, profitably and great guest service
• Maintain day-to-day cost control measure
• Creating menus and bar recipe
• Working on SOPs for the department and increase the standards to higher standards
• Follow tip advisor comments, booking.com, and mystery shopping reports improving service to exceed guest satisfaction
• Working closely with suppliers & partners improving quality reducing cost
• Managing all F&B department with 6 Outlets and the both properties room service & Banqueting
• Attendance sheets, payroll, vacation plans, function sheets, check lists, translating menus
• Trained in Oracle & FMC
• Designing all F&B department flyers, menus, Posters & 3d Designs
• Taking care of the daily operation in swimming pool and Restaurant / Bar (capacity of 500 guests a day ) • Handling all guests complains • Overlook at all chalets • Wedding ceremonies services and beach parties • Preparing attendance / function sheets, vacation plans & check lists
Operating a full day dinning restaurant & cafe in a very busy operation ...
• Managing 5 section Amusement center and a team of 16 colleagues through daily operation
• Utilize and over see proper cash handling procedures
• Completing daily reports and maintain an awareness of quality, sales and cost
• Maintain day-to-day cost control measure
• Training staff for quality, accuracy, speed, & conformance to recipes and standards
• Employee development, motivation, and support
• Hiring staff
• Focusing on team development, maximizing sales and productivity, and providing outstanding customer service.
• Holding all guests complains with care and builds relations with regular customers.
• Flexible and willing to work a variety of shifts including evenings, weekends and holidays.
Bar and Club Inventory
• Advance training in hygiene and food safely \{level 3\}
• 1st Aid Training
• Wine diploma for African & Eastern /MMI/ Jumeriah \{1 year course\}
• Wine training from Yering Station Winery \{Australia\}
• Cigar training \{serving /matching cognac with cigars\}
• Armagnac training from Castarede Armagnac
• English training level 4
• Responsible for all paper work \{duty roster / training / email /requisitions\}
• Helping the manger in all work due to the absent of the assistant
• Micros \{holding all bill settlements in the outlet\}
• Handling guest complains
• Always try to go with the guest to the extra mile and try to wow them
• Fondly bid fare well to the guest and inviting them to return
Successfully leading a team of 17 colleagues through daily operations
• Certified group trainer
• Cross training in training department
• Motivating staff through feedbacks
• Business English training
• Operate the outlet in a professional and efficient manner at all times
• Make sure that all targets that set by the director of revenue operations are met
• Organize the work of all subordinate colleagues to ensure the most effective and efficient deployment of employees on a day-to-day basis
• Ensuring that appropriate staffing levels are maintained at all times
• Always create a safe and healthy environment for the guest and colleague alike
• All guest complain is held with care on outlet level if possible
• Delegate tasks on daily basis to the team leaders and their teams
• Hold team leaders meeting at least once a week
• Very proactive in coast control preventing unnecessary losses and strive to make the most profit, without letting quality or services drop
• Always make sure that all colleagues are trained to a high standard with a line of progress attached to it
• Ensuring that all food safety and health aspects are met
• Assist the Outlet manager to prepare weekly and monthly analysis for revenue, cost and customer satisfaction
Employee of the month in September 2004
• Bar Inventory
• Training in hygiene and food safely
• Training in wine knowledge (Basic)
• Training about wine tasting (Basic)
• Certified Task trainer
• Winner of the up selling for 3 month
• Beer training serving and pouring
• Cocktail training from Belvedere Vodka
Post graduate 3 years diploma in hospitality 2 years university in hotel management
