Sr. Sales Manager
Cakes And Bakes
Total years of experience :19 years, 10 months
Results-focused, quality-driven professional with extensive experience in retail sales and operations management positions, demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to organizational goals. Advanced presentation and relationship development abilities, with track record of generating business growth and engineering red-to-black profit turnarounds.
A dedicated, enthusiastic and self-motivated leader that juggles with multiple tasks simultaneously and flexibly adapts to a fast-paced, deadline-driven environment. Motivated change agent that CONTINUOUSLY raises the bar by implementing new initiatives while preserving the founding values of integrity, openness, customer service, and results.
Specialties: Retail Management, Sales Planning & Execution, Leading Multiple Store, P&L Management, STOCK Management, Budgeting & Forecasting, Team Training & Mentoring, Process Designing.
Providing support, help and advice to customers who use the company’s products
or services. Also responsible for arranging appointments, meeting with potential
customers, explaining our products, answering questions, writing up orders, and
asking for recommendations.
Duties:
● Dealing with customer enquiries by telephone, email, letter or face to face.
● Ensuring that a customer’s problem is brought to a satisfactory conclusion.
● Involved in developing a customer service policy.
● Collecting and analyzing data to monitor the level of customer service.
● Making sure that all Health and Safety procedures are adhered to.
● Completing all administrative tasks and updating records.
● Occasionally having to work in the company call center.
● Ensuring all telephone calls are answered within a 15 second time frame.
● Booking appointments for sales representatives to visit potential customers.
Using Word & Excel to write reports and create invoices.
● Maximizing every sales
Dedicated manager with a strong work ethic and the ability to build lasting client relationships.
Able to motivate employees to perform to their maximum potential.
Adept to communicating effectively with customers, vendors, and staff.
Exceptional organizational and planning skills: adaptable: enjoy new challenges.
Won several Best of customer services awards.
Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedure.
Recruited, hired, supervised, scheduled, and motivated a staff of up to 12 employees.
Trained service staff to enhanced customer services and increase profits through suggestive selling.
Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Taking responsibilities for the business performance of the restaurant.
Analyzing and planning restaurant sales level and profitability.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Setting budgets and/or agreeing them with senior management.
Full knowledge of P&L.
Coordinating the entire operation of the restaurant during scheduled shifts.
Managing staff and providing them with feedback.
Responding to customer complaints.
Recruiting, training and motivating staff of up to 32 employees.
Ensuring that all employees adhere to the company`s uniform standards.
Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies.
Helping in any area of the restaurant when circumstances dictate.