Residential IT Engineer
cmc limited a tata enterprise
Total years of experience :17 years, 9 Months
• Around 6+ years of core information Technology experience.
• I have been working as a Microsoft Expert (MCP) on projects involving Exchange/Windows Server System Administration.
• Main areas of expertise include.
• Installation, Commissioning & post sale support for Microsoft Exchange Server 2003.
Installation, commissioning and troubleshooting for Windows Server 2000/2003.
Windows Active directory implementation and administration with experience of managing 10000 users.
• Geographical Multiple Domain Controller maintenance & support, DNS, DHCP, proxy ARP, IRON Port, Web Washer etc.
• Level 1, Level 2 and Level 3 support of Microsoft application servers.
Centralized Management and distribution, auto updating of Anti Virus signature file including CA entrust anti Virus / Norton Corporate Edition/MacAfee antivirus.
• IT Facilities Management and coordination with multiple vendors.
• Experience in various Customer Support activities including Desktop Management, Hardware testing, Hardware installations and Networking installation & Support.
• CA network Management System, Web Traffic Analyzer & Intrusion detection system.
• Maintaining & Troubleshooting LAN/WAN infrastructure.
• Configuration and Troubleshooting in VPN.
• System admin support for Windows Server 2000/Windows-Prof/Microsoft Outlook/Active Directory/Network/DNS/DHCP/Facility management.
• Installing and Configuring Windows2003/Active Directory, DHCP, DNS, VPN,
• DB Maintenance, restoring and taking backup of DB in Scheduled plan.
• Worked with Trend Micro Antivirus, updating and monitoring patterns in systems with in the domain.
• Updating WSUS patches in every server and client machines with in the domain.
• Trouble shooting client issues within SLA.
• Creating the user & product in SVN / CVS / Bugzilla.
• Maintaining the FTP servers and Mail servers.
• Networking through DHCP and DNS.
• Administrating backup on servers, Implementing Active Directory Services.
• Prepare technical report on the operation of systems.
• Monitors and optimizes system performance and initiates recoveries after system failures.
• Production support in all divisions of the company.
• Communicating with the client and providing backup support.
• Maintenance of system hardware, O/S, Application support.
• Complete inhouse maintenance support for various computers PC-XT/AT/286/386/486 & Pentium.
• This includes Windows XP/NT and Dos 6.22 with antivirus and networking support.
• Installing & troubleshooting of all type of operating systems like Windows 98, WinXP &Win 2K).
• Providing Technical support for LAN Printers.
• Providing Technical support on LAN environment.
• Taking backup and restoration through NTBACKUP.
• Responsible for New software.
• Installation and Troubleshooting of Laptops & Desktop.
• Installing Server Operating system Microsoft Windows 2003.
• Installation and Troubleshooting of Windows 2000//XP clients.
• Antivirus Management using Symantec System Center.
• Handling all the complaints and enquires of the customers.
• Installation and Configuration of Network Devices (Printers, Switches).
• Installation & Up-gradation of Software & hardware.
• Configuring Internet & Intranet in Outlook.
• Maintaining IT Assets and Network Documentation.
Degree Month of Passing Year of Passing Institute/ University Major / Specialization Bachelor of Engineering (ECE) April 2006 Pandiyan Saraswathi Yadav Engineering College / Anna University Electronics & Communication Engineering
Diploma (ECE) April 2003 M.A.V.M.M Polytechnic College / Stateboard Electronics & Communication Engineering Certification/ Professional Society Member: Professional Society Name/Certification Name Member Since /Certified On