Front Office Executive
The Habitare Hotel Gurgaon
Total years of experience :3 years, 7 Months
• Jan 2013 to Till Date
The Habitare Hotel Gurgaon
Front Office Executive
Duties and Responsibilities: • Report to Front Office Manager
• Reservation
• Travel Desk Handling
• Cashier
• Guest Complain Handling.
• Making of Duty Roaster
• Coordination with other department.
•
Sep 2012 to Jan 2013
Hotel 1589 City Mark Gurgaon (Clarks Gp.)
Sr. Front Office Assistant
Duties and Responsibilities: • Report to Duty Manager
• Reservation
• Registration
• Guest Complain Handling
• Cashier
• Travel Desk Handling.
• Responsible for Check-In and Check-out.
• Allocating the rooms for the guests.
• Responsible for the amenities to be placed in the rooms.
• Responsible for checking of the rooms.
• February 2012 to Sep. 2012
Hotel Clarls Inn Gurgaon (Clarks Gp.)
Sr. Front Office Assistant
Duties and Responsibilities: • Report to Duty Manager
• Responsible for guest handling.
• Responsible for Check-In and Check-out.
• Allocating the rooms for the guests.
• Responsible for the amenities to be placed in the rooms.
• Responsible for checking of the rooms.
• Responsible for the escorting of the guest to his room or service outlet.
• Responsible for welcome letters.
• Responsible for WOW ratio of the hotel.
• Acknowledge the guest.
• Anticipating the guest's needs.
• Handling guest complaints.
• A prominent attention towards the single lady guest.
• February 2011 to February 2012
Fern Residency Hotel Gurgaon
Front Office Assistant
Duties and Responsibilities: • Report to Front office Manager,
• Responsible for guest handling,
• Performing Ecotel Practices.
• Responsible for Check-In and Check-out.
• Allocating the rooms for the guests.
• Responsible for the amenities to be placed in the rooms.
• Responsible for checking of the rooms.
• Responsible for the escorting of the guest to his room or • Guest complains handling.
• Cash Handling.
• 22 Weeks Industrial Training from
Lemon Tree Hotel City Center Gurgaon.
(Front office, F & B Service, F & B Production & Housekeeping)
Exam Year Board/Council SSC 2004 Haryana Board
HSC 2002 Haryana Board