IT officer
Zurich Insurance Middle East S.A.L.
Total years of experience :3 years, 0 Months
IT Officer at Zurich Insurance MIddle East S.A.L,
Reporting on SQL\Access.
Train users and software implementation.
Perform installations of applications on agents’ PCs and install other communications equipment’s
Perform printers' installations, configurations and testing on agents' PCs
Support over the phone agents' requests related to applications/ services
Troubleshoot agents' system, hardware and communications equipment to ensure continuous and proper functioning of applications
Assist in supporting internal users on system and hardware problems
Assist in daily IT tasks (installations, format, troubleshooting, testing, cabling…)
Assist in troubleshooting connection problems with ISP Providers
Maintain an up-to-date inventory of stock of ink, toners, and drums
Install training environment (PC, Laptop, Head projectors, cabling…)
Setting up new "users" accounts and profiles and dealing with password issues
Internship within the customer-support department, operating on an ERP solution, PIMS2.
License Technique (LT): Business Computing. o Final project: E-Claim for vehicles insurance. Conception of a website which allows an insured client to declare a claim. Providing experts with a data entry interface for their reports. FollowUp of the client’s claim status. Providing a statistical output of a given policy number, with the possibility of date scoping.
Technique Supérieure (TS) : Business Computing. o Senior year final project: Auto Loan, BYBLOS bank. In depth study of the department’s manual information system. Transforming the manual system use into an automated information system use. Functional automated information system for data input and output.