Sales Executive
Alma Mater Store Private Limited
Total years of experience :1 year, 5 months
In charge of a team of 15 performing varied roles including sales, design, operations and payments. Also responsible for leading the implementation of sales activities with focus on achieving predefined sales targets.
• Generating sales of 15 lakhs to 25 lakhs month on month.
• Ensuring speedy resolutions to customer queries and maintaining excellent relations with customers to generate avenues for additional business.
• Establishing sales and service networks and monitoring post service activities like follow-up with customers.
• Interacting with customers regularly to gain feedback on quality and service effectiveness.
• Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms.
• Maintaining strong and cordial relationships with corporate level sales and marketing managers.
• Providing excellent customer service to designated accounts. Key clients such as Google, Oracle, Yahoo, Amazon, HP, PTC among others.
• Identifying trends to boost sales and monitoring the performance of competitors in the market place.
• I have working experience and knowledge with the following tools: MS Office Suite, Google Docs, Adobe Illustrator and Tally 9.