Strategic Training Leader I Knowledge Management I People Development
Sutherland Healthcare Solutions
Total years of experience :5 years, 7 Months
Training I People Development I Capability Building I Leadership Development I Continuous Education I Knowledge Management
Training /Learning Functional Head for entire Healthcare and Lifesciences - India & US
Head of Training for Payer Business Unit - Healthcare
Responded to client queries with plausible resolution pertaining to service issues. Liaised with store managers and associates to identify and address consumer grievances. Updated and maintained client CRM database with up-to-date information and data pertaining to service issues or resolution in progress. Facilitated prompt online payment services for consumers via online payment tools and software. Took spot decisions on consumer requests pertaining to finance/late charges in accordance with parameters and matrix approved by client. Ensured overall customer and client deliveries were done satisfactorily at all times to reduce churn rate and maintain sustainable competitive advantage.
Distinction
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